QSR VIỆT NAM

Mô tả Công việc

JOB SUMMARY

The Learning and Development Supervisor collaborates with functional teams to implement and evaluate external training programs, manage 360-Degree Feedback and Performance Management, and oversee Onboarding programs. This role ensures compliance with internal and external regulations, maintains L&D procedures, and tracks key metrics to drive continuous improvement.

KEY RESPONSIBILITIES AND AUTHORITIES

- Collaborate with functional teams to analyze and implement the functional development program for external training activities, including identifying training needs, designing and delivering training programs, and evaluating training effectiveness. - Deliver performance management training sessions to managers and employees, emphasizing effective performance evaluation techniques and tools.

- Provide ongoing support and guidance to managers and employees to ensure a thorough understanding and effective implementation of performance management processes.

- Manage and conduct 360-Degree Feedback programs, facilitating comprehensive performance evaluations from multiple sources.

- Facilitate feedback sessions and assist in developing actionable improvement plans based on the feedback received.

- Oversee L&D-related procedures to ensure they are up-to-date, efficient, and effective.

- Track, analyze, and report key metrics related to learning and development activities, using data to drive decision-making and continuous improvement efforts.

- Ensure compliance with internal and external regulations, and oversee audit activities.

- Oversee the onboarding program for new hires, ensuring a smooth and effective integration into the organization.

- Manage routine onboarding tasks and continuously seek opportunities to enhance the onboarding experience through feedback and process improvements.

- Monitor and evaluate the effectiveness of training and development programs, making recommendations for improvements as needed.

- Complete other duties and responsibilities as assigned by superior.

Yêu Cầu Công Việc

Education

Bachelor's degree in Human Resources or related field.

Experience

Minimum 5 years of experience in L&D or related field

Knowledge

Strong understanding of adult learning principles.

Functional Skills

Proven ability to develop and deliver effective training programs.

Other Abilities

- Good communication and presentation skills

- Good leadership and people management skills

- Strong understanding of performance management and L&D processes and procedures

- Possesses a high sense of urgency.

- Strong analytical and problem-solving skills.

- Experience with LMS and e-learning platforms is a plus.

- Proficient in Microsoft Office, especially Excel, PowerPoint, and Word.

- Knowledge of talent management and succession planning is a plus.

- Willingness to learn and adapt to new technologies and systems.

**Work Location: SHTP - Dist.9 - HCMC. We provide shuttle bus from HCM, Binh Duong, Dong Nai