Lotte Mart Việt Nam

1.OBJECTIVE OF THE POSITION:

Under the general direction of the Assistant Front Office Manager and Front Office Manager, and within the limits of established Melia Hotels and local policies and procedures, oversees and directs all aspects of the Bell service and Transportation operations. As a team member, continually strives to deliver the highest quality of service to customers, whilst adhering to all legal rules, regulations, and guidelines of the hotel. Promote the desired work culture and values of trust, integrity and respect, following the Melia Brand ethos.

2. MAIN RESPONSIBILITIES

• Supervise and control all the activities of Concierge and control the lobby.
• Provide the training for all concierge team members to make sure that they following our Melia brand standard.
• Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail.
• Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
• Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits.
• Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean
• Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times
• Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
• Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
• Handle problems associated with guests and liaise with department heads or executive management in the absence of the Duty Manager.
• To ensure luggage is promptly delivered to guest room.
• To co-ordinate the arrival of guests to the hotel according to the hotel standard.
• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:

      -  Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation through thorough on the job training
      -  Ensures training needs analysis of Bell Staff is carried out and training programs are designed and implemented to meet needs
      -  Conducts probation and formal performance appraisal discussions in line with company guidelines
      -  Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
      -  Regularly communicates with staff and maintains good relations

• Works with superior in the preparation and management of the department’s budget. Duties include:

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

• Attractive salary
• International working environment
• 13th month salary
• Annual Outing Trip
• Annual salary review
• Laundry uniform provided
• Participating social insurance, medical insurance, accident insurance 24/7
• 2 Day-off/week
• Benefit for birthday, mid-autumn festival, public holiday, Tet holiday,..
• Duty meal provided at canteen 
• Special room rate as per Melia Hotels International policy
• Shuttle bus from Vung Tau to Melia Ho Tram

• 5 years in the hospitality industry in a similar position in a 5 star, deluxe hotel
• College Degree or above in Hospitality or related fields
• English - Good level, written & spoken
• Computer Skills

Please contact HR Department phone number: +84 254 378 9000 – Ext: 5203