- Processes reservations by mail, telephone, telex, cable, fax, or central reservations systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the types of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all package plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows.
- Processes & monitors advance deposits on reservations.
- Tracks future room availabilities on the basis of reservations.
- Helps develop room revenue and occupancy forecasts.
- Assists in pre-registration activities when appropriate.
- Handles daily correspondence. Responds to inquiries and makes reservations as needed.
- Makes sure that files are kept up to date.
- Promotes goodwill by being courteous, friendly, and helpful to guests, managers and fellow employees.
Các phòng ban đang tuyển dụng tại Tập đoàn vàng bạc đá quý DOJI
Tư vấn
Buôn bán/ Kinh doanh
Hành chính
Nhân sự
Giáo dục
Tài chính - Kế toán
Lao động có tay nghề và sản xuất
An ninh - Bảo vệ
Quản lý sản phẩm & dự án
Công nghệ thông tin
Dịch vụ khách hàng
Marketing/ Truyền thông
Nghệ thuật - Thiết kế
Du lịch, khách sạn
Vận tải
Other
Kỹ thuật
Pháp lý
Xây dựng