Sheraton Hotel & Towers ★ 4.0

1. Provide support for users for the proper functioning of the system as required by the IT Manager

2. To support all computing functions and equipment so every department concerned can obtain optimum benefit from utilizations of technology as directed by the IT Manager.

3. Assisting the IT Manager in terms of technical, resource, and logistic support utilization

4. Ensure that data backup procedures and maintenance routines are correctly followed and logged.

5. Ensure the ongoing integrity of all hardware and software and effect preventative.

6. Perform regular audits of the system and system maintenance with appropriate recommendations.

7. Maintain a register of all hardware including serial or other identifying numbers or characters and the geographical location of such.

8. To ensure the proper utilization and availability of computing resources for the ethical and legal use of technology.

9. Try to solve basic users’ problems in computer systems.

10. To help the Business Center or Function Rooms to solve the computer’s problems such as Internet connection or any problem related to the computer.

11. Co-operate with the training department to support the computer training courses for users.

12. Point of liaison between IT Vendors and the Hotel, coordinate with suppliers and maintenance vendors.

13. To provide to IT Manager a daily basis, a written report detailing system performance, problems encountered, action taken, recommended solution, and alteration of programs.

14. Prepare monthly summary reports for the IT Department.

15. Other duties assigned by IT Manager.

- Eligible to receive 100% service charge from the second month of working;

- Attractive remuneration package and 13th month salary;

- Local and International training courses;

- Uniform and duty meal provided by hotel;

- Annual vacation, annual health check and other benefits according to hotel's policies;

- Associate special discount for hotel rooms and F&B services at International Marriott properties

• Microsoft Windows Server & Linux software

• Router and Network equipment

• Cabling and telecommunications network Infrastructure

• Any other equipment that may be part of the Technology infrastructure of Hotel

• Good Attitude

• Have service mind for hospitality business

• Seeking for career path to develop him/herself to be IT Manager

• Teamwork support

• Willingness to learn new things

• Flexibility to support hotel operation

• Helpful to other associates

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