Starbucks Việt Nam ★ 4.2

Responsibilities and essential job functions include but are not limited to the following:

Partners & Assets Protection

• Safety and Security:Monitoring CCTV/ Alarm systems for stores. Provide timely support for CCTV requests.
• Ensure the safety & security of facilities by conducting related projects.
• Coordinate with authorities to react to incidents happening at stores.
• Maintain effective communication with the Senior Managers, all partners, and Support Centre partners.
• To provide 24hr 365day emergency advice/support via a mobile phone.
• Investigation:Prevent, detect, and investigate company losses/risk.
• To detect, investigate and conduct interviews where necessary for internal and external theft, fraud, and other breeches of company policy in a professional manner and within legal and company guidelines. Attending and giving evidence in courts, industrial tribunals and disciplinary hearings as required.
• Carry out investigation into losses by known criminal activity.
• Efficient interpretation of exception data to identify risk and ascertain an effective solution.
• To monitor, investigate and conduct interviews where necessary for internal and external losses by exception data.
• Process Improvement and OptimizationReview adequacy of internal controls and governance for business unit and support center;
• Lay down and update policies and guidelines concerning internal controls and governance;
• Identify and investigate irregularities by reviewing exception-based reports, performing store visits and other necessary works;
• Report and follow-up staff misconduct & illegal acts timely to local management and Hong Kong headquarters;

Global Security and Resilience

Closely working with Starbucks Regional teams on Projects related to Security and Resilience.

Provide timely reports and market updates to Starbucks Regional teams.

Conduct audit at vendor’s facility to ensure the alignment with requirements from regional team.