Mô tả công việc
• Apologize on behalf of the Spa to any unsatisfied guest, informing the Spa supervisor or manager immediately.
• Fully understand the nature & features of the hotel’s services as well as the Leisure department including Spa including internal promotions, current and future facilities available to guests, and actively promote them to guests.
• Ensure that the daily opening and closing of the Spa is carried out smoothly and efficiently.
Quyền lợi được hưởng
• Insurance as labor law (apply from starting date)
• Heath Care Insurance (24/7)
• 16 Annual Leaves
• Working hours: 8 hours/ day, 2 days off per week
• Relocation, home leave ticket, repatriation allowances
• Accommodation, uniform, transportation, meals
• Pre-opening Service Charge
• Others benefits
Yêu cầu công việc
• Be on time for shift; properly open and close spa each day according to Standard Operating Procedures of Spa department.
• Be a host to the guests of the Spa department. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities.
• Schedule treatment bookings and ensure smooth operation of the spa reception.
• Accurately book, change and cancel spa appointments.
• Provide guests with detailed descriptions of spa treatments, packages, services, and hours of operation.
• Receive and respond to all guest concerns, comments or complaints with discretion, urgency, professional; provide accurate information, ensuring complete guest satisfaction.
• Maintain complete confidentiality in all guest matters.
• Encourage rebooking for spa guests and correct any wrong bookings with care and urgency.
• Acknowledge and greet everyone who enters and leaves the spa.
• Maintain a clean; organized, safe, fully stocked and well organized work area.
• Ensure spa journey of Guest is carry out standardlly and observe in all aspects: reservation, arrival, treatment and departure and payment process ishandled in accordance with spa department policy.
• Handle all transactions to ensure accuracy of daily spa summary revenue form, cash float, general report, daily revenue.
• Actively promote the spa menu, services and retail, as well as programs, promotions and/or discounts available.
• Ability to perform the duties of the Retail Consultant as needed.
• Maintain a positive attitude and contribute for spa deparment toward a quality work environment.
• Ensure all stuff and equipment for Front desk task is always full for operation; inform Spa manager when stock is low.
• Regularly attend and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by Spa Manager.
• Report to Spa Manager any and all occurrences involving staff or guests in the spa that require attention.
• Maintaining detailed records of daily spa treatment to making report related to finance, authorities and other requirements if needed.
• Adhere to Hilton service standards and service quality reviews, in order to provide consistent service to guests, so that guests enjoy pleasant, memorable professional services.
• Carry out any other duties assigned by management.
• The Management reserves the right to make changes to this job description without advance notice.
Yêu cầu hồ sơ
- Apply to via Hoteljob or email
- Tel: 0329 590 055
Công ty TNHH X.E Việt Nam được thành lập vào ngày 25/12/2008. Tiền thân là đơn vị chuyên nhập khẩu và phân phối phụ tùng ô tô trên toàn quốc và kinh doanh dịch vụ bảo dưỡng, sửa chữa ô tô tại Hà Nội. Sau 10 năm xây dựng và phát triển không ngừng, hiện nay công ty đã mở rộng các lĩnh vực kinh doanh, cụ thể :
- Trở thành đại lý cấp 1 của Công ty CP Cơ khi xây dựng giao thông Tracomeco. Là đơn vị hàng đầu phân phối các dòng sản phẩm xe khách, xe bus 29, 34, 39, 37, 40, 47 ghế, 38, 40, 42 giường. Tất cả nội thất, ngoại thất và linh, phụ kiện đều được nhập khẩu 100% từ Hyundai Hàn Quốc do nhà máy Tracomeco lắp ráp và sản xuất.