The HEINEKEN Company

Job Target

To translate customer and business needs or generic business requirements into development stories that are easy to understand by the QA & Development team.

Operational tasks

• Collects and clarifies requirements received from product/project management and internal customers;
• Works together with lead developers, to provide a high-level estimate that supports defining a lead time for the requested feature;
• Translates business requirements into functional requirements, mock-ups, and diagrams;
• Works together with UX designers and Product Owners to define the requirements for the prototypes;
• Works together with lead developers, in order to define user stories with acceptance criteria;
• Plans the user stories based on the team's available capacity, keeping in mind the priorities received from business;
• Is responsible together with the functional team to deliver according to priorities indicated by business stakeholders and product owners;
• Validates the functionality in the User Acceptance environment both for happy paths as well as for failing paths;
• Creates and keeps up-to-date project documentation requested from the role and based on the way of working;
• Organizes and supports handovers for projects or products after delivery to the operations team;
• Clarifies QA questions for both functionality and regression test scenarios;
• Prepares status reports based on the team's progress;
• Organizes team meetings according to the established way of working (eg. daily stand up, grooming and sizing, retrospective, etc.);
• Assists with 3rd party apps end2end integration and communication.

Organizational tasks

• Follows project requirements, quality standards and deadlines as set in the project specifications;
• Deals with complexity and keeps efficiency and ease in mind when defining functional requirements;
• Applies work procedures, guidelines and instructions in performing the job responsibilities and tasks;
• Depending on the level of expertise, takes part in technical evaluation of candidates, trains, mentors and coaches newcomers and colleagues to ensure knowledge sharing;
• Keeps confidentiality of all company information;
• Takes over colleagues' tasks and responsibilities during holidays or other leaves;
• Follows instructions and guidelines when using company equipment (e.g. IT, phone, car) and maintains them in good condition;
• Registers the time worked in designated tools (e.g. NetSuite, Jira) and
• absences in advances following internal procedures (NetSuite);
• Provides necessary documents & certifications and fills in the required documents as per company and/or department rules and regulations (e.g. criminal record, expense report, attendance sheet);
• Follows the Collective Labor Agreement, Unifiedpost Internal Regulations and Fire, Work Health & Safety norms and regulations;
• Ensures proper usage of software applications installed on Unifiedpost IT equipment applying existing rules and recommendations against software viruses;
• Maintains software configuration and makes sure that any new software installed is licensed.

• Technical competencies
  • Experience in working in software development environment is mandatory;
  • Business analysis or product management experience is required;
  • Theoretical and practical knowledge about User Stories and Use Case modelling is a big plus;
  • Knowledge of Agile Frameworks like SCRUM and/or Agile PM is required;
  • Experience in working with software management tools like JIRA, TFS;
  • Experience with project or product delivery.
  • Having a technical Java background is a plus
  • Possess an understanding of sequence diagrams, REST APIs

• Behaviour competencies
  • Excellent verbal and written communication skills in English (if possible experience working with native-speaking English or Western European colleagues)
  • Critical thinking - the ability to search, classify, interpret, synthesize, and present information;
  • Ability to plan, prioritize and deliver autonomously the job tasks and responsibilities;
  • Ability to work with distributed teams, people from different cultures and countries, and constructively deal with differences of opinions and views;
  • Proactive, takes ownership, focuses more on problem-solving than problem finding and adapts to changing environments and priorities;
  • Innovation - curious about new technologies and development methods, think about continuous improvement and find new tools and methods for yourself and your colleagues;
  • Availability to travel abroad (no more than 1-2 times per year for about 1 week), if needed.

Job grading: Senior level

Highly skilled professional with vast knowledge in specific areas (e.g. Business Analysis, Product Management), capable of doing complex tasks or solving problems that do not have routine solutions, able to anticipate issues/risks and address them in a positive manner facilitating their resolution/mitigation; mentors and offers guidance to others;

• Impact and autonomy to perform - work is accomplished without considerable direction. Uses significant latitude (liberty) in determining objectives of assignment, directly and clearly influencing the course of action to reach objectives (decision making);
• Knowledge and experience - typically, previous relevant experience of more than 5 years. Acts and is recognized as a knowledgeable professional, trains, coaches and mentors other colleagues, help develop materials and resources and may direct and guide others work (leading project test teams start to show up at this level). Advanced level of technical and behavior skills.
• Innovation - uses non-standard approaches to resolving issues. Work is performed mostly independently. Demonstrates initiative & adaptability to changing business environments. Uses best practices, knowledge of internal business issues, information about market and IT trends to suggest improvements and seeks opportunities for innovation.
• Representation - regularly takes part in recruiting interviews, employer branding events and communicates with parties within and outside of his / her own job function and team (e.g. internal or external customers, third parties). Requires ability to communicate with upper management regarding team & technical matters.

Will work in close relationship with:

Development, QA, Architect, IT department, Project Management, Product Owner and Support.

• Office hours: 9:00 AM 🡪 12:00 PM, 1:00 PM 🡪 06:00 PM, off on Saturday and Sunday. Annual holidays leave will be following Vietnam law and as company regulations.
• 25 days of annual leave
• Social insurance, health insurance, and unemployment insurance will be under Labor Law.
• Generous private medical health insurance for employees & family members
• Flexible working hours
• Competitive remuneration package
• 13th salary
• Dynamic, young & international environment
• English & professional training course
• Team building activities & outing
• Brand new & state-of-art Agile office
• Opportunity for traveling & training in Europe

• Office hours: 9:00 AM 🡪 12:00 PM, 1:00 PM 🡪 06:00 PM, off on Saturday and Sunday. Annual holidays leave will be following Vietnam law and as company regulations.
• 25 days of annual leave
• Social insurance, health insurance, and unemployment insurance will be under Labor Law.
• Generous private medical health insurance for employees & family members
• Flexible working hours
• Competitive remuneration package
• 13th salary
• Dynamic, young & international environment
• English & professional training course
• Team building activities & outing
• Brand new & state-of-art Agile office
• Opportunity for traveling & training in Europe