Dialectica ★ 5.0

About Dialectica

Dialectica is a B2B information services firm that empowers the world's leading business professionals to make better decisions by providing real-time insights from industry experts across markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are building the world's most trusted and innovative knowledge-sharing platform.

Dialectica has been recognized as one of Europe's fastest-growing companies by the Financial Times for five consecutive years, a Top Employer for Recent Graduates by The Career Directory in Canada, a Great Place to Work in Greece, Vietnam, and Canada, and a Best Workplace in Europe.

At Dialectica, we believe that supporting our people to do their best work and grow is fundamental to our success. Building a dynamic, empowering, and respectful workplace is core to our purpose: to accelerate the shift toward a more prosperous society by empowering better decision-making.

With a global presence across five offices on three continents and a highly trained team of 1,400+ employees, we are always looking for individuals who believe their work can create impact beyond individual and organizational success.

For more information, please visit dialecticanet.io.

About The Role

As an Account Executive (Japanese-speaking) in the Expert Calls - Client Service Team, you will act as a trusted knowledge broker between our clients and industry experts. You will partner closely with clients to understand their critical knowledge gaps and connect them with experts whose experience and insights directly address their strategic questions.

This role combines client-facing responsibility, research excellence, and commercial ownership, offering a fast-paced environment with significant learning and career growth opportunities.

Your key responsibilities shall include:

Commercial Execution:

• Analyze client project briefs to identify knowledge gaps and define expert requirements.
• Conduct in-depth industry and company research to identify the most relevant experts.
• Engage with experts to screen, assess, and validate their expertise for specific client projects.
• Apply critical thinking and agility to ensure expert selection aligns precisely with client needs.
• Uphold the highest standards of confidentiality, data security, and client trust throughout all engagements.
  
  

Client Relationship Management:

• Build and maintain strong relationships with existing clients, acting as their trusted advisor and primary point of contact.
• Proactively understand clients' evolving needs, challenges, and strategic priorities to deliver added value.
• Support clients hands-on by sourcing and connecting them with relevant experts, particularly during early-stage engagements and new client onboarding.
• Conduct regular client visits to strengthen relationships, gather feedback, and identify opportunities for upselling and cross-selling additional services.
  
  

Business Development:

• Take an active, frontline role in business development initiatives, including prospecting and proposal development.
• Participate in industry events, conferences, and networking opportunities to increase brand visibility and generate new business leads
  
  
  

Requirements

• Fluent English and Native/Fluent Japanese are mandatory
• Bachelor's degree or equivalent; studies in Business Management, Economics, or related fields are a strong plus
• 3+ years in Expert Network industry, Management Consulting, Strategy/Commercial roles; or in relevant backgrounds (ESS, Headhunt, B2B Sales, Consulting, ...)
• Ability to interact professionally and credibly with clients and senior industry executives; a proven track record of managing complex client relationships
• A commercial, hands-on approach with proactive attention to developing people
• Comfortable working in diverse, cross-functional teams and contributing to a positive, high-performance environment
• Results-oriented, able to manage time and priorities effectively while maintaining a positive, "can-do" attitude
• A client service mentality, which means you are committed to go beyond your clients' needs to deliver true value
  
  
  

Benefits

• Be part of a creative, entrepreneurial and fast-paced team
• Learning and development programs (onboarding bootcamp, step-up programs, foreign language courses)
• Competitive compensation schemes
• Comprehensive health coverage (life, medical, dental, vision, and employee assistance programs)
• Substantial Wellbeing program (allowance, flexible and volunteering days)
• High-performance, vibrant culture continually enhanced through team bonding & company events, as well as increasing CSR initiatives