Grand Mercure Danang Hotel

Overview:
We are seeking a dynamic and enthusiastic Customer Service & Sales Executive to join our team. You will play a crucial role in providing excellent customer service, effective consulting, and sales through online and telephone channels.
Responsibilities:
Online Consulting:

Promote sales through consulting and recommending suitable products.
Interact with customers through online channels such as live chat, email, and social media.
Provide detailed information about the company&039;s products and services.
Address customer inquiries and resolve issues effectively.

Telesales:

Make outbound calls to reach potential customers.
Successfully close sales transactions.
Handle customer objections and questions.
Introduce the company&039;s products and services in an engaging and persuasive manner.

Customer Service:

Receive and handle customer requests, complaints, and feedback.
Provide support and solutions to customer problems.
Ensure customer satisfaction and maintain positive relationships.

Utilizing AI Skills and Chatbots:

Use AI tools and chatbots to automate tasks and improve work efficiency.
Interact with customers through chatbots and provide basic support.
Analyze data from chatbots to improve customer experience.

Requirements:

Proficient in using office computer tools.
Ability to work independently and as part of a team.
Bachelor&039;s or Associate&039;s degree in business, marketing, or customer service- related fields.
Excellent communication and presentation skills.
Be willing to work overtime when necessary to meet customer needs.
Passion for providing high- quality customer service.
Experience in sales or customer service.
Strong problem- solving and quick thinking abilities.

Key Competencies:

Effective consulting and sales skills.
Ability to solve problems and handle situations quickly.
Passion for providing high- quality customer service.
Ability to multitask and manage time effectively.
Excellent communication and persuasion skills.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-09-27 03:00:03