Grand Mercure Danang Hotel

Mô tả Công việc

Our company is actively looking for a confident and empathetic individual to join our team as a Customer Loyalty Executive. Your ultimate goal for this job position is to strategize, develop, and manage customer loyalty programs with the aim of enhancing customer satisfaction and retention.

• Design, implement and develop end-to-end loyalty program initiatives, ensuring seamless execution and synergy with the company's business goals.
• Analyze customer data and feedback to identify opportunities for enhancing existing loyalty programs or create new offerings.
• Customize loyalty programs to cater to diverse customer segments and preferences
• Lead these loyalty programs in order to drive customer engagement, acquisition, development, and retention
• Collect and analyze customer insight: identify trends, issues & customer satisfaction.
• Collaborate with other teams to ensure alignment and consistency in delivering a superior customer experience.

Yêu Cầu Công Việc

• Bachelor degree or equivalent.
• Familiarity with advanced customer analytics and segmentation techniques.
• Experience with implementing customer loyalty programs.
• At least 1 year experience in E-commerce, logistic, customer service, project management.
• Good in Microsoft Office, SQL is a plus.
• Ability to summarize, process data to have a quick decision making.
• Strong verbal and written communication skills.
• Have positive attitude, proactive, hardworking, friendly and adaptable.