Grand Mercure Danang Hotel

- Guest Check-In & Check-Out: Assist guests with the check-in and check-out process, ensuring a smooth and efficient experience.

- Guest Assistance: Greet guests upon arrival, assist with luggage, provide information about resort amenities, activities, and local attractions.

- Guest Services: Handle guest inquiries, concerns, and requests in a timely and courteous manner, escalating issues to senior staff as necessary.

- Front Desk Operations: Learn and assist with daily front desk operations, including managing the resort's property management system (PMS), processing payments, and maintaining guest records.

- Communication: Assist in communicating guest preferences or special requests to relevant departments, ensuring a personalized experience.

- Administrative Support: Perform administrative tasks, including filing, organizing guest paperwork, and maintaining a clean and organized reception area.

- Problem Resolution: Observe and learn how to effectively resolve guest complaints and concerns, ensuring guest satisfaction and loyalty.

- Training and Development: Participate in training sessions to learn resort policies, guest service standards, and the use of resort software.

- Collaboration: Work closely with other departments such as housekeeping, maintenance, and concierge to ensure seamless service for guests.

- Guest Feedback: Assist with gathering guest feedback and contribute to the process of improving resort services and operations.

- Free staff accommodation and 3 meals.

- Monthly allowance

- Activity: Birthday Party, Year End Party…

- Details will be discussed at the interview

* Experience: No prior experience is required; however, any customer service or hospitality experience is a plus.

* Duration: 3 - 6 months.

* Skills:

- Strong communication skills, both verbal and written.

- Friendly, approachable, and professional demeanor.

- Ability to multitask in a fast-paced environment.

- Basic computer skills and a willingness to learn resort management software.

- Attention to detail and organizational skills.

- Problem-solving skills and the ability to handle guest complaints effectively.

- Willingness to work flexible shifts, including nights, weekends, and holidays.