Grand Mercure Danang Hotel

- Reporting to the Spa Manager, the Spa Receptionist is in charge of welcoming guests into the spa, responding to all enquires while observing set standards.
- A Spa Receptionist should have knowledge of the services and treatments offered at the establishment including any offers and promotions that may be on at a particular time.
- Spa Receptionist also include prioritizing workloads, ensuring all operational procedures and ensuring that standards of appearance, codes of conduct are adhered to and implemented to the latter.
- In charge of all billing procedures and the correct reconciliation of funds at the reception desk and at the close of every shift as well as at the end of the day's work.
- Complete daily opening procedures and checking lists per relevant area.
- Scheduling reservations for guests and monitoring availability of treatment and colleagues to ensure punctual service as per the relevant skills of therapists.
- Ensure that all relevant spa colleagues receive a print outs of their daily schedules. Adhering to agreed reporting system on a timely basis.
- Assisting with administrative duties such as purchasing and inventory reporting.
- Directly perform treatments for customers such as: Facial, Body, Massage.... according to the Spa's procedures/standards.
- Advise customers on treatments based on their condition and requirements.
- Explain customer questions and collect useful information during the Spa treatment process.
- Arrange treatment rooms, spa equipment and spa products according to standards.
- Ensure and maintain spa equipment, report any damage or need for repair- Candidate must be willing to work on weekends, Public Holidays and rotating shifts
- Candidate must be passionate about delighting guests
- To effectively communicate with guests, oral fluency in English is required
- At least a Certificate or equivalent qualification
- Minimum 1 year of experience, preferably in the Spa industry
- The successful candidate will be required to wear company issued uniforms in adherence to Resort's grooming and uniform guidelinesQuà chúc mừng sinh nhật
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