Hyatt Regency West Hanoi ★ 4.3

• Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.
• Ensures accurate preparation and timely distribution of all Banquet Event Orders (BEOs) and event-related documents.
• Reviews contracts and agreements prepared by Sales to ensure operational feasibility.
• Submits accurate post-event reports and feedback to the Director of Events.
• Acts as the main liaison between clients and hotel operational departments.
• Leads pre-event meetings and ensures all departments are aligned on requirements.
• Oversees onsite execution of all events, ensuring standards, timing, and quality are met.
• Troubleshoots and resolves any operational issues during events.
• Ensures smooth handover from Sales/Events Sales Manager to Planning/Operations.
• Conducts post-event follow-ups with clients and internal teams.
• Handles client concerns promptly and ensures corrective actions are taken.
• Builds strong relationships with repeat and potential event clients
• Assists in managing event costs and ensures accurate billing for clients.
• Supports cross-selling and upselling of hotel products and services during the planning stage.
• Monitors banquet checks and guarantees are in line with agreed contracts.
• Supervises Event Planning Executives, ensuring effective workload distribution.
• Ensures training and development of team members in Hyatt Events Standards.
• Ensures all activities comply with Hyatt policies and local regulations.
• Attends training sessions and departmental meetings as required.
• Carries out any other reasonable duties as assigned by the Director of Events.

• Service charges
• A balance 5-day workweek
• 12 complimentary nights at Hyatt Hotels worldwide
• Exclusive discounts on F&B and Friend & Family rates
• Duty meal and provided Uniforms
• Opportunities for career growth
• A Diverse & Inclusive workplace culture where you truly belong

• Bachelor’s degree in Hospitality, Event Management, Marketing, Business, PR, or a related field
• Typically 2–5+ years of relevant experience in event planning or management, including corporate, social, or nonprofit events
• Good written and verbal communication skills in English
• Exceptional ability to organize events, manage multiple projects simultaneously, and meet deadlines.
• Strong leadership skills to manage teams, delegate tasks, and coordinate with vendors effectively
• The ability to think critically, solve problems creatively, and adapt to unexpected situations.
• Skills in sourcing, negotiating with, and managing vendors for catering, entertainment, and other event services.
• Familiarity with event management software (e.g., Cvent,...) andand proficiency in Microsoft Office Suite is often required.
• Adapt quickly to changes and tackle unexpected challenges gracefully Lead event staff, delegate responsibilities, and foster a collaborative atmosphere

Please submit your application via Hoteljob or via email to tam.nguyen[at sign]hyatt.com

Only suitable candidates will be contacted for an interview