Hyatt Regency West Hanoi ★ 4.3

• Assists in aligning culinary activities with Corporate Strategy and implementing Hotel Actions.
• Supports preparation and updates of Departmental Operations Manuals and conducts regular communication meetings.
• Helps prepare the annual Food & Beverage Business Plan and Departmental Budget, ensuring targets and cost controls.
• Provides courteous, professional service to guests and internal customers; handles enquiries and complaints efficiently.
• Maximizes employee productivity through multi-skilling, multi-tasking, and flexible scheduling; manages utility and payroll costs prudently.
• Promotes adoption of new technology and ensures compliance with Hyatt Design Standards and Food & Beverage Operations Manual.
• Works closely with outlet management to maximize revenue via innovative recipes; ensures implementation of brand standards.
• Sources fresh local products; plans menus considering guest numbers, market conditions, and dish popularity; controls food costs.
• Supervises kitchen staff, monitors food preparation, portion sizes, garnishing, and quality; tests food before service.
• Develops special dishes and innovative recipes; enforces nutrition and sanitation standards.
• Encourages support for Food & Beverage marketing and up-selling activities; implements Touches of Hyatt and responds to Consumer Audits.
• Assists in recruiting pastry employees, adhering to competency-based selection and hotel guidelines.
• Supervises kitchen staff performance, punctuality, appearance, and grooming according to standards.
• Delegates duties appropriately, mentors and trains employees to ensure operational and safety standards.
• Conducts performance reviews and supports employee professional development goals.
• Upholds Hyatt’s People Philosophy, values, and culture; ensures employees understand and follow rules and regulations.
• Monitors employee morale; provides feedback, guidance, and development opportunities.
• Complies with employee and industrial relations laws; follows hotel policies on fire, hygiene, health, and safety.
• Maintains high personal standards of presentation, timekeeping, and professionalism.
• Promotes fairness, employee welfare, safety, and well-being.
• Ensures positive, respectful guest and colleague interactions; preserves good working relationships.
• Balances resources and service standards to meet financial goals and brand expectations.
• Communicates corporate strategies and updates timely to team leaders and above.
• Acts responsibly and represents the hotel and Hyatt brand professionally.
• Performs reasonable additional duties as required and adapts to changes in hotel, industry, and company.

• Service charges
• A balance 5-day workweek
• 12 complimentary nights at Hyatt Hotels worldwide
• Exclusive discounts on F&B and Friend & Family rates
• Duty meal and provided Uniforms
• Opportunities for career growth
• A Diverse & Inclusive workplace culture where you truly belong

• Proven experience as a Sous Chef or relevant role in a professional kitchen environment.
• Strong culinary skills and knowledge of food preparation, cooking methods, and presentation.
• Ability to manage kitchen operations efficiently in the absence of the Executive Chef.
• Experience in supervising, training, and motivating kitchen staff to maintain high standards.
• Knowledge of food safety, hygiene regulations, and compliance with health and safety standards.
• Good organizational skills and the ability to work under pressure in a fast-paced environment.
• Ability to assist in menu planning, costing, and inventory management.
• Strong communication skills and teamwork mentality to collaborate with kitchen and front-of-house staff.
• Flexibility to work various shifts, including weekends and holidays.
• Passion for creativity and innovation in culinary arts.
• Ability to maintain consistency in food quality and presentation according to brand standards.
• Basic knowledge of budgeting, cost control, and stock management.
• Leadership skills with the capability to resolve conflicts and maintain a positive working atmosphere.

Please submit your application via Hoteljob or via email to tam.nguyen[at sign]hyatt.com

Only suitable candidates will be contacted for an interview