Laguna Vietnam

KEY RESULT AREAS

• Exceed budgeted RevPAR expectations consistently.

• Exceed COR target revenue of designated markets

• Exceed budgeted Catering revenue expectations consistently.

• Plan key sales strategies and actions completed, evaluated, and results achieved

• Set up strategies, tactics and delegate for Sales Team

• Achieve sales objective and goal to generate maximum high yield in accordance with the specific sales action plan.

SCOPE OF DUTIES

• Create promotions as appropriate of each marketplace as per right timing.

• Establish key accounts key prospect for sales activities, promotions, FAM trips.

• Provide feedback to the management on changing market conditions, including trends in the competition, as a result in general market idea.

• Maintain good contact with existing customers.

• Attend all training sessions and courses, briefing and meetings as required

• Put into practice all trainings received relating to job knowledge and skills and the hotel’s culture.

• Keep up with what competitors are doing in the marketplace, ensure our competitiveness at all times.

• Maintain a strong working relation and make use of their expertise to maximize sales force and sales coverage in their responsible markets.

GENERAL

• Understand and strictly adhere to the Rules & Regulations contained in the Employee Handbook and the Hotel’s policies concerning Fire, Hygiene, Health & Safety and Emergency situation.

• Maintain a good rapport and working relationship with colleagues in the outlet and all other departments.

• Maintain a high standard of personal appearance and hygiene at all time, and adhere to the hotel and department grooming standard.

• Provide a friendly, courteous and professional service, ensuring guests satisfaction at all time.

• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

• Project at all times a positive and motivated attitude and to exercise self control.

• Attend all meetings as required by the hotel.

• Ensure the work place and surrounding area is kept clean and organized at all time.

• Practice the outmost protection of office’s confidentiality.

• Work flexible hours according to the demands of your role.

• Respond to any changes in the job function as dictated by the industry, company or management.

• General insurance provided for inpatient medical treatment

• Outpatient medical treatment claims

• Opportunity to attend various professional training courses

• Opportunity for promotion and transfer within the group

• Opportunity to experience at Hotels and Resorts belonged to Banyan Group

• Brings strong experience in premium & luxury leisure sales, ideally with destination-selling achievements
• Has solid results in regional leisure markets (TW/KR/CN/JP) and exposure to UK–EU, AU, and RU–CIS
• Builds deep trust and high-value partnerships with domestic operators, DMCs, and global trade partners
• Is resilient, analytical, and relentlessly driven to deliver exceptional business results and guest experiences
• Leads with purpose, grit, and strategic action to capture new markets and elevate Banyan Group brand positioning in Vietnam

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