Language Link Vietnam 3.8 ★

Hà Nội

500 - 1.000 nhân viên

http://languagelink.edu.vn

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Việc làm Language Link Vietnam

Cập nhật 16/12/2024 14:31

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Senior Officer, Retail Banking (40001006)

Language Link Vietnam 3.8★

58 đánh giá 88 việc làm 1 lượt xem

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Thông tin cơ bản

Mức lương: Thỏa thuận

Chức vụ: Nhân viên

Ngày đăng tuyển: 04/12/2024

Hạn nộp hồ sơ: 03/01/2025

Hình thức: FULL_TIME

Kinh nghiệm: 5 - 6 năm

Số lượng: 1

Giới tính: Không yêu cầu

Nghề nghiệp

Nhân viên kinh doanh

Ngành

Banking

Job Purpose

The job holder responsible for ensure to advise and provide personal financial products and services in accordance with customer needs, in order to bring the best experience to customers.
The job holder ensures compliance and minimizes risks when processing transactions, providing products and services to customers.

Key Accountabilities (1)

CUSTOMERS: CONSULTANCY AND PROVIDE PERSONAL FINANCIAL PRODUCTS AND SERVICES THAT MATCHES CUSTOMERS' NEEDS.
Receive and learn information from customers to advise and provide products and services that are suitable for customers' needs or introduce them to specified locations to bring the best experience to customers. Customer.
Exploit, consulting and providing personal financial products and services suitable to customer needs according to the list of customers assigned in each period.
Develop customers according to the bank's oriented sales channels from time to time.
PRODUCTS và SERVICES: ASSURANCE AND ENHANCE SERVICE QUALITY, HELP BRING THE BEST CUSTOMER EXPERIENCE
Perform transactions/consultations at the request of the Client accurately, completely, quickly and in a timely manner, ensuring the correct SLAs and service quality standards.
Update information on products, processes/regulations, Marketing programs, new sales campaigns and instructions of Techcombank from time to time in order to provide the best services of the Bank to customers.
Receive and handle customer requests and complaints in accordance with Techcombank's regulations.
Make recommendations to relevant departments to contribute to improving product, process and policy issues from time to time.

Key Accountabilities (2)

SYSTEM: OPERATION COMPLIANCE và RISK MANAGEMENT
Perform work in accordance with the Bank's policies, procedures, regulations and instructions.
Identify customer information as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's processes and regulations and the law.
Manage credit risk, operational risk on the assigned customer list in accordance with regulations and instructions of the bank
Ensure compliance with Techcombank's policies and procedures.
Comply with the post-borrowing inspection process (controlling the customer's capital use purpose, collateral, financial situation...). Periodically according to the provisions of credit products/post-borrowing control regulations, assess the customer, control the purpose of the customer's capital, immediately notify the relevant departments when the customer have problems with financial situation, ability to repay debt, purpose of using capital, etc..
Identify, report and participate in the handling of operational risks.
Comply with regulations on information security and information security.

Key Accountabilities (3)

HUMAN RESOURCES: HUMAN DEVELOPMENT và CONSTRUCTION CULTURE

4.1 Self growth

Fully participate in training programs of TCB
Always have the spirit of self-learning in work and life
Actively develop a personal development plan.
Always have an open attitude to share information with others và be willing to accept change.
Ownership, responsibility in work, leading to outstanding results.

4.2 Building organizational culture at the unit

Building a culture of cohesion, encouraging colleagues to achieve success.
Fully aware of Techcombank's organizational culture and perform tasks in the spirit of TCB's core values and behavioral standards, embodying Techcomer's DNA.
EFFECTIVE MANAGEMENT: PLAN MANAGEMENT và BUSINESS RESULTS
Develop and implement individual business plans to achieve assigned business targets.

(*) Perform other tasks as assigned by superiors from time to time.

Key Relationships - Direct Manager
Senior Manager/ Manager, Retail Banking

Branch Manager

Senior Manager, Direct Sales Center

Key Relationships - Direct Reports
N/A

Key Relationships - Internal Stakeholders
Teams inside and outside RBG

Key Relationships - External Stakeholders
Individual customers, competitors…

Success Profile - Qualification and Experiences
Domain Expertise

At least 5+ years of experience in Banking field in a similar position
Proficient in using office software: word, excel, powerpoint.

Qualifications

Graduated from a regular university, preferably in economics - finance - banking.
English ability: Not apply

Khu vực

Hà Nội - Việc làm tại Hà Nội

Báo cáo

Language Link Vietnam Xem trang công ty

Quy mô:

500 - 1.000 nhân viên

Địa điểm:

Được thành lập năm 1996, Language Link Việt Nam – thành viên của Tập đoàn Language Link Quốc tế, là một trong những tổ chức quốc tế đầu tiên cung cấp các khóa học tiếng Anh bản ngữ tại Việt Nam. Trong 20 năm qua, Language Link Việt Nam đã không ngừng lớn mạnh thành tổ chức giáo dục hàng đầu tại Việt Nam với nhiều loại hình đào tạo phù hợp với các đối tượng học viên khác nhau.

Hiện tại, cơ cấu của Language Link bao gồm: Các Trung tâm tiếng Anh (Public Schools), Chương trình tiếng Anh liên kết trường học (Schools Link), và Trường đào tạo Doanh nghiệp (Corporate Link).

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