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Lien Viet Post Bank
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Outbound Manager
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Quản lý
Ngày đăng tuyển:
10/06/2024
Hạn nộp hồ sơ:
10/07/2024
Hình thức:
Nhân viên chính thức
Kinh nghiệm:
7 - 10 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Hồ Chí Minh
Phúc lợi
- Laptop
- Chế độ bảo hiểm
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
Mô tả Công việc
Manage an Outbound team including Supervisor, Training Leader, QA, and Telesales in all aspects of a call center
Supervise a dynamic team to support Transcosmos’ Clients through monitoring, briefing, coaching, and others.
Plan and execute strategies to ensure that all team members work closely to achieve team KPI and individual KPI
Analyze and make decisions about problems during the operations to support Transcosmos’ Client
Report to the General Manager/CC Director for any problems in the operations
Develop performance of team members through training, updating information, and others
Monitor to ensure that all members of the team are actively involved in the activities of Quality Service Management and Assessments
Provide performance reports daily, weekly, and monthly.
Attend weekly meetings with Clients
Other ad-hoc tasks assigned by General Manager or Client.
Yêu Cầu Công Việc
At least 3-year experience in managing a telesales team, finance industry is a plus
Strong in project management skill and leadership skillt
Good at English both spoken and written
Experience in managing to performance targets desired
Project management experience, able to work independently on multiple concurrent initiatives
Strong determination of KPI achievement
Disciplined and high motivated to motivate and encourage team for improvement
Proven ability to do staffing and scheduling
Ability to effectively manage cross-functional projects
Ability to do multitasks and highly adapt to constantly changing environment
Excellent oral, written and interpersonal communication skill
Demonstrated problem-solving skills, strategic and analytical capabilities
Intermediate to advanced reporting skills
Moderate ability to identify and analyze data for trends and forecast
Thông tin khác
- Bằng cấp: Đại học
- Độ tuổi: Không giới hạn tuổi
- Lương: Cạnh tranh
Khu vực
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