RGF HR Agent Vietnam Co., LTD

Mô tả Công việc

Job Details

Position: Customer Service Manager - Logistics

Job Code: 106620

- Working location: Cau Giay District, Ha Noi

- Monthly Salary: 35,000,000～45,000,000VND

Responsibility

• Set and evaluate the monthly and yearly budget and KPI for the teams under your management.

• Identify areas and improvements and generate solutions for new challenges.

• Oversee cost-effectiveness, productivity, and the provision of customer support procedures that nurture continuous improvement.

• Review and analyze customer insights, then provide development plans focusing on continuous improvement and innovation.

• Provide support to large accounts where needed.

• Ensure team members are current on all current industry-related news and regulations.

• Liaison with other managers in the country to develop SOP, KPI, action plan, and other procedures.

• Handle all customer escalations that the Business Marketing Assistant Manager or Supervisor could not solve.

• Promote company products such as BSA, charter, TPEB, and so on to existing customers and set up strategies to develop potential accounts and fill up the space the company procured.

• Interpret and analyze sales information to maximize sales, profit, and feedback recommendations to management and sales team.

• Foster teamwork and maintain highly motivated team members through effective leadership, communication, and guidance.

• Obtain and share market information with the related team.

• Work with senior team members to identify and manage company risks that might prevent growth.

• Implement training for team members to sell all company products such as Ocean, Air, CBT, Warehouse, and VAS Services, both inbound and outbound.

• Participate in MBR and QBR internal company, or with customers if needed.

• Sign documents that are authorized by higher management.

• Make regular reports related to service quality to management.

• Timely submission of sales reports to direct manager or higher levels when required.