Talentnet ★ 1.6

Mô tả Công việc

JOB PURPOSE

Recruitment Process Outsourcing (RPO) Supervisor is responsible for leading an onsite team of RPO Service, ensuring the delivery of high-quality candidates, and meeting or exceeding client expectations, mainly focusing on recruitment & selection, onboarding process for clients.

ACCOUNTABILITIES

A. Financial Goal Achievement:

• Be responsible for achieving individual financial targets
• Be in charge of annual revenue and deliver recruitment target
• Follow up with clients for payment progress and reduce bad debts

B. Recruitment Process Supervision & Reporting

1. Recruitment Service Supervision:

• Oversee the entire recruitment lifecycle, including sourcing, screening, interviewing, and onboarding.
• Develop and implement effective recruitment plans, branding initiatives to attract talents.
• Coordinate with clients to proceed end-to-end recruitment process for high-level roles (phone screening, assessment, interviews setup, selection, offer).
• Initiate various channels for candidate approaches and maximizing candidate pool.

2. Internal Coordination:

• Liaise with related teams to ensure alignment in working processes.
• Provide supports for related teams relating to account management.
• Work closely with team to proactively exchange information on the market, clients and candidates.

3. Reporting:

• Track and analyze key recruitment metrics, such as time-to-hire, cost-per-hire, and quality of hire,…
• Prepare weekly, monthly, quarterly reports on recruitment performance and provide insights to improve processes.

4. Regulatory Compliance:

• Implement recruitment activities in compliance with company policies, working process, procedures, laws regulations, preventing compliance risks.
• Support audits by providing accurate records and thorough explanations of procedures (if being required).

C. Business Development:

• Consult clients regarding their needs to introduce other HRO’s services when needed.

D. Client Consultation & Support:

• Build and maintain strong relationships with clients, acting as their primary point of contact.
• Proactively communicate with clients on recruitment progress and any potential challenges.
• Identify and address client needs, expectations, issues and give appropriate consultation.
• Work on-site at client to deliver service.

E. Team Management & Development:

• Lead and manage a team of recruiters to ensure they are equipped to meet client expectations and deliver exceptional service.
• Actively manage client expectations before delegating assignments to staffs.
• Foster a positive and collaborative team culture.
• Monitor team performance metrics and identify areas for improvement

Yêu Cầu Công Việc

• Bachelor’s degree graduated from University/College (preferably Human resources, Business Administration, Economics, Law).
• 4 - 6 years of working experienced in HR management, HR services for a particular industry, and experienced in Recruitment/ Talent Acquisition
• Good English communication
• Possess growth mindset and one-team mindset
• The ideal candidate should have these general competencies: HRM Overview Knowledge, Product/ Solutions Knowledge, Client Management, Project Management, Operation Management, Problem solving & Decision making; Business Knowledge, insights, strategies and solutions.