PHOENIX JSC

Report to: Senior Merchant Partnership Manager

• Approach and secure new merchants to join Got It.
• Building and maintaining relationships with merchants and key personnel within.
• Conduct business reviews to ensure clients are satisfied with their sales and services.
• Communicate to merchants via newsletters and phone conversations.
• Attend meetings with clients to build relationships with existing accounts.
• Work closely with internal teams (Sales, Accounting, CS, PD team).
• Escalate and resolve areas of concern as raised by merchants and clients.
• Carrying out merchant satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Ensuring account managers are aware of changes within merchants.
• Passing leads to the merchant team and following up on progress.
• Liaising with internal departments to ensure merchant and client needs are fulfilled effectively.
• Provide ideas and execute the marketing campaign between Got It and the merchant.
• Conduct promotion reviews to ensure clients are satisfied with the campaigns.

• Strong interpersonal skills and an ability to build rapport with customers.
• Previous digital partnership/ merchant relationship experience/ marketing field or brand management is desired as is an organized approach to work.
• Hardworking with a strong work ethic.
• Previous experience working as a client relationship manager or a track record of managing client relationships.
• Strong written and verbal communication skills.

• Working time from Monday to Friday (09:00 am - 18:00 pm).
• Good chance to study and develop career path stably with internal promotion and rotation.
• 100% statutory insurance contribution as per the labor law.
• Bao Viet Healthcare insurance.
• 100% gross salary in probation.
• 12 Annual Leave (AL) per year + extra 1 AL per extra working year.
• Annual bonus: depending on business & individual performance.
• Annual salary review.
• Other rewards: 5-star, employee of the month (EOTM), employee of the year (EOTY), loyalty employee (3-year, 5-year, 8-year, etc.)
• Internal Activities: General Meeting, Company Trip, International Women's Day, Vietnamese Women's Day Mid-Autumn Festival, Family Day, Christmas, Year-end Party, etc.