MIAN GROUP

Tóm tắt công việc
Support End-User via SMT Ticket following ITIL Process which are maintained with defined SLA & KPI
Contribute to problem investigation, change management and system configuration
Working on Oracle PL/SQL
Support for new feature release, hot-fix
Maintain and manage the application servers
To the holder of this position other tasks and activities related to the current job can be assigned by line-manager
To be trained in process know how (Incident, Problem, Change Management)Bachelor degree in IT/ Computer Science or relevant background
Fluent in English communication
Technical skill:
Strong knowledge of SQL, PL/SQL
Knowledge in Service Management Tool (Redemy , ServiceNOW, ServiceDesk Plus)
Knowledge in Project and Process Management will be an advantage
Have ability to work under pressure during peak periods and respecting the deadlines
Have teamwork spirit, pro-active to support, share workload, document/share the knowledge, open mindset and continuous improvement.
Strong communication, interpersonal and intercultural skills
Flexible and able to support in CET time zone if required (1:00PM - 10:00PM)