Nova Service

MAXIMISES HOTEL REVENUE FOR GROUPS

• Achieves budgeted goals by executing sales activities within assigned market segment

• Assists in the development of annual sales goals

• Assists in the completion of monthly booking report

• Ensures own function operates within cost restraints

• Maintains effective correspondence

• Meets budgeted sales and profit margins for group business, by soliciting, selling, and confirming business as required

• Develops data and recommends programs to meet clients’ needs

• Prepares proposals with the Director of Sales that are geared to maximize profit while satisfying guest needs

• Solicits files on a timely basis to confirm business

• Uses outside sales calls to solicit existing and new guests

• Conducts on-site client inspections and entertainment weekly

• Contacts in-house guests to foster additional business, repeat bookings, or referrals to other RHG hotels

• Coordinates activities related to booked business with other departments

• Communicates guests’ requests to all departments in an effective and timely manner

• Insures maximum occupancy on a daily basis by performing follow-ups on progress of FIT and allotments booked with Front Office

• Increases sales volume and profitability by assisting in developing and executing projects for assigned market areas as stated in the hotel marketing plan

• Develops plans, special sales activities, and promotions

• Conducts market analysis to determine guest needs, occupancy potential, desired rates, etc.

• Attends RHG/hotel sales blitz, and/or trade shows in key market cities to develop new business and to contact established clients in these cities

• Communicates requests for special accommodations and suites

• Prepares accurate forecasts as requested

• Pre-blocks all special requests or VIP accommodations accurately

• Keeps Sales Department informed of allotment booking status

• Communicates with Front Office Manager all VIP’s for appropriate treatment

• Ensures all reservations are tracked correctly for statistical purposes

• Follows up on commissions and other fees paid to travel agencies etc.

• Liaises with the Accounts Payable Department regarding credit issues

MAXIMISING HOTEL REVENUE IN MEETING AND EVENTS

• Leading, motivating and coaching the M&E Sales Team to ensure 100% Guest Satisfaction.

• Efficient forecasting, planning and rostering of the department to ensure cover at all times, whilst adhering to payroll budgets.

• Ensuring all Sales opportunities and future leads are followed through to fulfil budgeted targets.

• Actively promoting and selling the facilities through client Site Inspections and familiarisation events.

• Preparing Offers & Contracts in line with the Hotel's M&E standards.

• Communicating and planning with the Food & Beverage Operations Teams to ensure high quality standards are maintained.

• Being a point of contact and welcoming the guests to the hotel during their function.

• Utilising guest feedback developing services and procedures to enhance guest satisfaction.

• Maximising hotel revenue and guest satisfaction by ensuring accurate and effective processing of conference bookings, private functions and weddings.

• Achieves budgeted goals by executing sales activities.

• Makes at least 13 sales calls per week, included in the number is site inspections, follow ups.

• Assists in the development of annual sales goals.

• Highly competitive environment, many promotion opportunities

• Attractive service fee

• Gasoline support

• Accommodation support for employees living far away

• Having degrees and certificates related to the profession

• Having at least 02 years working experience as the same position in 4 – 5 stars hotel/ resort

• Being fluent in English; being able to using other language

• Being proficient in office informatics, hotel management software

• Mastering in hospitality activities

• Having good situation solving skills

• Being able to work independently under high pressure

• Having good commercial and business sense

• Arranging work and coordinating with colleagues well