Lotte Mart Việt Nam 2.3 ★

1. Manage Pre Due Team's (60%):
- Supervise the team's activities to ensure team/ staffs meet Pre-due target
- Ensure daily assignments are done within the specified time: Case allocation (regular and bouncing case), consolidate file/ call status and release report to team on time.
- Hourly generate and update Paid/RF status, productivity report and sent back result to respective staff for further follow up.
- Handle and solve all related queries, requests, and tickets. Promptly and accurately reply ticket to related departments within TAT requirement.
- Provide an excellent training and monitoring for team and new staff to bring them a soonest catch up on daily work with acceptance service level. Performed phone monitoring and random call audits to ensure TCs meet QA criteria
- Working closely with sub-team to chasing target: working at weekend and staying late to check up productivity/ target requirement after TC's finished their work (usually 3 days each due and at least 2 Sat/month)
2. Training & Support (30%):
- Calling fewer portfolio 50 % vs TCs depend on volume. Supporting for TC absent suddenly to ensure team's daily activities
- Participate and contribute to team meetings, training and quality workshops.
3. Others (10%):
- Perform excellent administrative tasks: data entry, timesheet, team's equipment management, document arrangement, and maintaining a clean and enjoyable working environment
- Others task which are assigned by Pre-due Team Leader1. Qualification:
- College, University graduated is preferable. Probably in Economics, Finance or Banking
2. Work Experience:
- Experience as Team Leader Collection, Call Center, Customer Service is preferable
3. Knowledge:
- SVFC's products and due date
- Performance management
- Driven target achievement & Target and scheme proposal
- Predue workflow & Predue's systems
- Retail banking and consumer finance
- Efficiency process improvement
- Customers' repayment behavior
- Vietnameses - English_ Intermediate
4. Skills
- Team management skill (Relationship building; )Agility and adaptability; Employee motivation; ...)
- Good at Computer literature (MS Word, Excel, Power Point...) skill, careful, detail oriented
- Reporting, data analysis
- System knowledge
- Orented customer mindset
- Carefulness, perseverance, motivation and self motivation
- Problem solving, conflict management
- Pressure management
- Coaching, training, mentoring, interview skillBENEFITS:
- 14 - 20 Days of annual leave
- 3 days of sick leave with pay
- Get 1 additional annual leave for each 5 full years of service
PERSONAL DEVELOPMENT OPPORTUNITIES:
- Professional qualification sponsorship
- Online course sponsorship
- Language sponsorship: English, Korean
COMPREHENSIVE WELL-BEING BENEFIT
- Social insurance
- Premium health insurance for employees and their related person
- Annual health check
ENGAGEMENT
- Friendly and dynamic working environment
- Overseas / Vietnam company trip
- Engagement and outdoor activities (birthday, football, charity etc)
- Quarterly/Yearly Employee Recognition
- Long service award: 5 years, 10 years, 15 years
AND MORE
- Staff loans: unsecured and auto loan, credits card
- Support for internal transfer within company-wide
- Business Expense
- Job allowances
- Annual salary review