Lotte Mart Việt Nam 2.3 ★

• Get to know the guest personally and recognize their preferences in food and beverage and how they like their things kept in the room

• Anticipate the guests needs and act accordingly

• Pay attention to details such as:

o Placing the slippers at the bedside

o Pajamas folded at the foot of the bed in the evening

o Newspaper folded on the morning tea tray

o Replenishing stale amenities, etc.

• Provide guest assistance in every possible way such as:

o Getting the guest stamps

o Organize a sight seeing tour

o Suggesting where they can make purchases

o Folding and unfolding clothes for packing

o Checks rooms to ensure presentation standards are accurate to the very detail

o Polish shoes, using the correct polish / shade

o Replenishes the mini bar and simultaneously places the amenities in guestrooms

o Provides fresh cold water, ice, tea and coffee regularly throughout the day

• Have thorough knowledge of hotel facilities including the timings, charges, cuisine served in different outlets and offer assistance to place orders

• Have good knowledge of the city to be able to offer suggestions if required

• Check for lost and found items immediately on check out and return the same to the guest before he checks out

• Have the ability to coordinate with the guest in order to meet his needs efficiently

• Coordinate with

o Room service - on F&B service to the guest

o Other F&B outlets - for reservations and other information for the guest

o Reception - for arrival list in order to serve the welcome drink

o Front Office Cashier - for the bill to be kept ready

o Concierge - for baggage coordination and newspaper requirement or any other requirement that needs to be brought from outside

o Reservations - to make reservation for the guest in other properties

o Housekeeping - to get the room cleaned when the guest is out of the room and provide extra amenities like additional towels, soap etc.

• Report any health or safety hazards to the Executive Housekeeper

• Ensure that all duties are carried out in line with the Hotel Policy with high standards of personal appearance, personal hygiene correct uniforms and name badges as outlined in the staff handbook

• Complete other responsibilities as assigned

- Duty Meals

- Full Insurance policy per current labor law.

- Accident Insurance 24/7

- Monthly service Charge

- Annual Health Check

- Participating job training, skill training by international hotel standards.

- Hotel's Activity

- Other benefits per Vietnam labor law.

Required Skills –

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Able to speak, read and write English

• Proficient in the use of Front Office System (Opera)

Qualifications –

• High School or Diploma in Hotel Administration, Hotel Management or equivalent

Experience –

• 1 year experience in front office / guest services operations, or an equivalent combination of education and experience.

- A photo of ID Card.

- A photo of Registration Book

- A photo of certificate (if any)