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TAPTAP is Vietnam's #1 Engagement & Loyalty platform with 3.5M users and 3,000+ partner stores across 15 industries. Our shareholders include Vietnam Investments Group (VIG) and United Overseas Bank Limited (UOB). VIG is a leading private equity firm in Vietnam with total funds under management of over USD 500 million and with stakes in over 35 brands in the market. UOB is a leading bank in Asia, headquartered in Singapore, with a global network of over 500 offices including Vietnam.
TAPTAP's innovative reward platform maximizes customers' benefits when they engage with their favorite brands. Simultaneously, we enable businesses of all sizes to better understand and engage with their valuable customers across offline and online channels while streamlining and digitalizing their operations
We are seeking a (Sr.) Executive, Business Analytics, who will engage stakeholders, manage requirements, document processes, validate solutions, verify output, support testing, and train users in software development lifecycle.
This role will report to Director, Technical Business
And his/her responsibilities:
- Collaborating with internal and external stakeholders to elicit, prioritize, clarify business requirements, and validate proposed solutions for software products.
- Working closely with cross-functional teams throughout the software development lifecycle.
- Creating and maintaining project and product documentation, including business cases, business models, project scope, functional specifications, prototypes/mockups/wireframes, diagrams, workflows, user cases, user stories/product backlog items, glossaries, lessons learned, and user guides.
- Managing changes to requirements throughout the project lifecycle, ensuring proper impact analysis and communication to stakeholders.
- Verifying team output through usability testing, validating "before" and "after" results from the changing system, and conducting acceptance testing.
- Training key users and supporting the User Acceptance Testing (UAT) and go-live processes.
What You'll Enjoy
Opportunity to be part of a pioneer team of a digital start-up with huge growth opportunities and strong backing from two organizations that are market and innovation leaders in their respective industries.
- Also, we have:
+ Part of a pioneer team of a digital start-up with huge growth opportunities and strong backing from two organizations.
+ 13th-month salary and performance bonus.
+ 12 annual leaves + 3 sick leaves.
+ 100% Social Insurance.
+ Private healthcare insurance, yearly checkups.
+ Gathering activities on special occasions (Christmas, New Year, Women's Day, etc.).
+ Company trip and team-building activities.
+ Snacks, tea, and coffee are ready to serve.
+ A flexible environment with super fun and enthusiastic colleagues.
Interview process: 1 round with COO

You will have the following skills and experience:
- 2+ years of experience as a business analyst.
- In-depth experience with at least one prototyping tool (e.g., Figma, Balsamiq, Axure RP, MS Visio).
- Experience with any of the following platforms: Large-scale web applications (e.g., e-Commerce, ERP, SaaS web app), F&B related platforms, Loyalty, CRM, POS, SAP, multiple system integration.
- Proficiency in MS Office or equivalent.
- Strong communication and presentation skills.
- Detail-oriented and goal-driven.
- Nice to have:
+ Experience in collaborating and coordinating cross-functional teams to ensure successful delivery.
+ Experience in non-functional requirements, such as security, performance, and scalability.
+ Knowledge of business analysis methodologies based on professional guides or possession of a professional BA certificate (e.g., IIBA ECBA, IIBA Agile Analysis Certification, or PMI PBA).
+ Experience with UML and UML tools.
+ Knowledge of programming and data structures.

Thưởng
13th-month salary and performance bonus
Chăm sóc sức khoẻ
Private healthcare insurance, yearly checkups
Nghỉ phép có lương
12 annual leaves + 3 sick leaves