AGODA VIETNAM ★ 4.8

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to know our team

Are you passionate about driving change, optimizing processes, and building something impactful from the ground up? The Finance Operations Excellence Team is a new team in Agoda Finance that plays a pivotal role in transforming our finance operations by:

• Partnering with finance and accounting teams to identify and unlock process improvement opportunities
• Leading and executing process improvement initiatives across the organization
• Fostering a culture of continuous improvement and operational excellence
• Championing Lean Six Sigma and other best-in-class methodologies to solve problems and streamline workflows
• Establishing robust business process management frameworks to ensure sustainable, high-quality outcomes
  
  

The Opportunity

The Finance Process and Transformation Manager will create and lead process transformation initiatives across Finance Operations, with a strong focus on R2R, O2C, and P2P. This role is responsible for establishing process management discipline, performance metrics, continuous improvement frameworks, and leveraging Lean Six Sigma and digital tools (AI, RPA, BI) to drive sustainable efficiency, scalability, and quality improvements.

In This Role, You Will:

• Lead end to end improvement and transformation initiatives across Finance processes (R2R, O2C, P2P), partnering closely with Finance process owners and leadership
• Conduct process assessments, value stream mapping, and deep dive diagnostics to identify transformation opportunities
• Apply Lean Six Sigma methodologies to drive continuous improvement and measurable benefits.
• Develop and present business cases for transformation initiatives, including quantified benefits and implementation roadmaps.
• Explore and pilot new technologies and tools (e.g., task mining, process mining, AI enablers) to support process improvement.
• Collaborate with FinTech / system teams on the design and implementation of digital solutions.
• Ensure new processes are fully deployed, adopted, and embedded into BAU operations.
• Design and implement Business Process Management (BPM) standards, including:
• Process inventories
• Process documentation (L3/L4)
• Ownership and governance models
• Establish process performance metrics for Finance Operations, including:
• Identifying relevant efficiency, quality, and control KPIs
• Designing measurement approaches where data is not readily available
• Working with stakeholders to enable data collection and monitoring
• Build internal capability and foster continuous improvement culture in the organization by:
• Conducting Lean Six Sigma training
• Coaching teams on structured problem-solving and CI tools
  
  

What You’ll Need to Succeed:

• Bachelor’s degree in Finance, Accounting, Business, Engineering, or a related discipline.
• 5–8+ years of experience in Finance transformation, process improvement consulting, or inhouse Finance Operations Excellence.
• Strong hands on experience driving transformation across R2R, O2C, and P2P.on experience driving transformation across
• Experience defining and operationalizing process performance metrics and measurement frameworks.
• Experience in driving continuous improvement culture in an organization.
• Lean Six Sigma Green Belt (minimum); Black Belt strongly preferred.
• Comfortable delivering White Belt and Yellow Belt training.
• Familiarity with process mining, task mining, or similar productivity / analytics tools.
• Proven knowledge of Business Process Management, including building process inventories from scratch
• Strong stakeholder management and communication skills with senior management across organization (not limited to just Finance).
• Analytical, data driven, and structured problem solver
• Experience in ecommerce, travel, or technology driven industries is highly preferred. commerce, travel, or technology driven industries
  
  

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Discover More About Working At Agoda

• Agoda Careers https://careersatagoda.com
• Facebook https://www.facebook.com/agodacareers/
• LinkedIn https://www.linkedin.com/company/agoda
• YouTube https://www.youtube.com/agodalife
  
  

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.