Sheraton Hotel & Towers ★ 4.0

1. Be knowledgeable of procedures for security and emergency incidents and is familiar with location of fire alarms and fire extinguishers.

2. Maintain personal presentation to hotel and Marriott standards.

3. Greet all arrival and departure guests while assisting in traffic control at the main entrance. Subsequently, to handle with in and out luggage with the rapid and accurate professional services under the standard of performance

4. Deliver newspapers, mails, messages, parcels and faxes properly and professionally handling with telephone line and paging system

5. Be acquainted with all hotel facilities, including the guest room facilities and know all events in the hotel.

6. Ensure and responsible for the cleanliness and tidiness of working area, luggage room, luggage trolleys, luggage passage way and to report to bell captain if any repair needed as well as the uniform appearance must always neat and clean

7. Take responsibility for all registered luggage that is the mandatory from the hotel guideline on luggage control and security

8. Coordinate with GSA and GRO in order to provide professional service i.e. check with front cashier if guests have already settled their account

9. Inform Chief Concierge or Duty Managers any unusual situation and cases

10. Replacing welcome agents at the main entrance and open the door for the guests when necessary

11. Ensure that all luggage deliveries and collections are accurately recorded in the luggage control sheet.

12. Ability to work on different shift as a teamwork (morning/afternoon/overnight) on day to day operation

13. Attend languages, personality improvement and standard of performance training

• Healthcare plan and 24 hours insurance
• A lot of opportunities for training, development and internal promotion
• Great discount on room rate and F&B for associates, family and friends

Ability to communicate with guests and all colleagues within the hotel as well as respects to all the department heads and ensure to learn points of interest which surrounded hotel location in order to give the accurate information to the guests

Must have not less than one year experience

Ability to work on the special assignments which ordered from guests and from the supervisor in a professional manner

Friendly and Outgoing Personality

Education: High school certificate, vocational school or diploma certificate

Experience: Minimum 1 years' experience in 4 or 5-star international chain hotels (1 years in same position is preferred).

Additional Skill required:

Must have strong physical body in order to manage guests luggage with variety sizes

Ability to communicate in English language

Helpful personality for working in an efficient, smooth and proper teamwork

• Resume and an application letter in English
• A Resume in English certified by local authority within the last 6 months
• Health certificate within the last 6 months
• A photocopy of ID card
• Health insurance card
• Letter of Recommendation