Onpoint 2.5 ★

I/ INTRODUCTION

LitGroup takes great pride in being a reputable and professional data solution provider catering to the needs of e-commerce businesses. We aim to offer our valued customers the utmost quality and security data processing experience. Established in 2011, LitGroup holds ownership of 3 brands: LitExtension, LitCommerce, and Litos. We’re supporting more than 200 e-commerce platforms in over 80 countries worldwide, garnering a remarkable customer satisfaction rate of over 90%.

To expand our service offering globally, we are actively seeking talents with a sense of responsibility, trustworthiness, optimism, and a passion for continuous learning. If you’re searching for a company with a professional environment and ample development opportunities, LitGroup is the perfect fit for you. 

We are currently in the process of recruiting a Customer Success Executive - level Senior. For additional information, please refer to the details provided below.

Working time: From Monday to Saturday Morning

Working location: 10th Lilama Office Building, no.56 To Huu Street, Trung Van ward, Nam Tu Liem district, Hanoi.

Please visit us:

• Website: litcommerce.com / litextension.com / litos.io
• Fanpage: LitGroup Careers

II/ RESPONSIBILITIES

• Manage and operate CX mapping:
• Customer Experience Mapping Development: Build a CX Mapping and establish service standards to enhance customer experience across touchpoints;
• CX Mapping Operations: Train the CX mapping mindset for the key stakeholders, and assess the effectiveness of CX mapping;
• Solution Provision and Experience Enhancement: Identify and implement targeted solutions to continually elevate customer experience quality.
• Handle customer issues;
• Provide customer insight and up-sales consulting to stakeholders.

III/ REQUIREMENTS

• Graduated from FTU, NEU, or related universities;
• Having 3+ years of experience in relevant roles, with expertise in building and managing CX Mapping;
• Proficient English: 6.0 IELTS or equivalent;
• Strong customer service knowledge;
• Strong Communication, Training, Analytical, and Problem-solving skills;
• Ability to work independently;
• Experience working at a tech company with international clients and with a SaaS model is a plus.

IV/ BENEFITS

• Basic Salary: 15.000.000 - 25.000.000 VND/month.
• 13th-month salary, bonus on 30/04-01/05, 02/09, project…
• Team-building activity, Holiday trips, Regular bonding, Tea breaks.
• Competency assessment every 6 months, with a clear career advancement path.
• An innovative and diverse working environment, with respect and support from colleagues and management.

V/ HOW TO APPLY?

• Candidates interested in this vacancy please send an updated resume to the email address: [email protected].
• Hotline: 034 846 8866 (Ms Dung).