Telio Việt Nam

Mô tả Công việc

Responsibilities

• Represen EY Airline to recieve booking from customers.
• Tracking shipments from start to finish to avoid errors proactively and promptly resolving any issues that may arise.
• Providing customers with accurate and up-to-date information on cargo shipments, flight schedules, and relevant assistance and guidance.
• Managing customer records, cargo manifests, and reservation systems to ensure data accuracy and compliance with Principal Airlines standards.
• Coordination with Space Control & Sales for booking orientation & handle reservation
• Working with agents to ensure shipments are checked in warehouse in “ready for carriage” condition.
• Compliance with Principle’ Manual & circulars to ensure cargo bookings are in line with regulation, policies.
• AWB stock control.
• Prepare Cargo Loading Plan for flights and coordination with Space Control and Operation team to maximize capacity and loading.
• Collaborating with internal teams to coordinate cargo handling, shipment tracking, and documentation requirements to meet customer needs.
• Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer-focused manner.
• Perform other duties as assigned.
• Working at: Chamvit Tower | 117 Tran Duy Hung, Cau Giay, Ha Noi.