Việc làm Savani
Cập nhật 21/08/2024 16:22
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Thông tin cơ bản
Mức lương:
20 - 32 triệu
Chức vụ:
Nhân viên
Ngày đăng tuyển:
Đang cập nhật
Hạn nộp hồ sơ:
04/11/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- HCM
Mô tả công việc
Job Overview:
The DWPS Senior Operations Specialist will be a part of the global service desk technicians' team in the Digital Workplace Services organization. The team is primarily an L1-L2 support team providing incident and request management to a global business.
In this role, your job will split:
- 50% of time will be expected to manage the day-to-day tickets efficiently and effectively, especially tickets escalations
- another 50% of your time, you will participate in major changes and technically oversee L1 activities, by ensuring all activities are covered by Standard Operating Procedures (SOPs), including working on procedures improvements
Duties & Responsibilities
- Provide L2 end user support, analyzing and fixing issues where appropriate, acting as escalation engineer
- Be accountable for technical aspects in Global Service Desk
- Work together with Engineering Teams and ensure smooth handover to L1
- Implement process or service chang
Yêu cầu công việc
- At least 5 years of experience in working as IT Administrator
- Accuracy and attention to detail, with good prioritizing skills
- Experience with M365 solutions (Azure AD, Intune, Office suite) and Windows 10/11 administration
- Ability to work unsupervised using own initiative
- Excellent communication skills, with a customer-oriented approach, languages: good at English communication.
- Microsoft Endpoint Management certification
- ITIL certification
Nice to have
Quyền lợi được hưởng
What are you waiting for? Join our international team today!
SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges. Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base. We act with precision, connect people to the right information, and turn data into insights for better outcomes.
1. Great Benefits:
- Competitive and performance-oriented remuneration system
- On-going training and development plan
- Promotion & bonus opportunities
- Private medical care for you and your family,
- Professional and challenging working environment.
2. Advance your career:
- We provide you with support to sharpen your skills and knowledge for further steps in your career path
- Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.
3. Break your limits:
The innovation is a key value of SPS Vietnam. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation.
4. Go Global:
The moment you join SPS Vietnam is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of SPS. Our customers, which are 20% of Fortune 100, are located from around the world.
Khu vực
Savani
Xem trang công ty
Quy mô:
500 - 1.000 nhân viên
Địa điểm:
Số 360 đườngTrần Phú - Phường Ba Đình - Thành phố Thanh Hoá - Thanh Hoá.
Savani được biết đến là một thương hiệu thời trang dành cho cả gia đình. Nhờ sự nỗ lực không ngừng của đội ngũ nhân sự cùng lòng tin yêu từ phía quý khách hàng, Savani ngày càng phát triển vững mạnh, hứa hẹn sớm trở thành Tập đoàn thời trang toàn cầu trong tương lai không xa.
Hiện nay, Savani đã khẳng định được vị thế của mình trên thị trường với tần suất gia tăng các cửa hàng trải dài toàn quốc. Với quy mô hiện tại lên đến hơn 50 chi nhánh/cửa hàng khác nhau tại các tỉnh thành (Hà Nội, Vĩnh Phúc, Thái Nguyên, Ninh Bình; Thanh Hóa, Nghệ An; Hà Tĩnh; Quảng Bình, Đà Nẵng...), trở thành hãng thời trang có độ phủ TOP đầu trong nước.
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