![Hệ Thống Nhà Hàng Cơm Niêu Sài Gòn - Tân Hải Vân Hệ Thống Nhà Hàng Cơm Niêu Sài Gòn - Tân Hải Vân](https://1900.com.vn/storage/uploads/companies/logo/69/tai-xuong-8-1702563822.png)
Mô tả công việc
Operations
- Oversees the training of the Restaurant handbook.
- Observes wait staff and offers training and improvement where needed
- Holds regular communication meetings and daily briefings
- Ensures daily smooth restaurant operation and fully manages all aspects of the restaurant in the absence of the Manager / Assistant Manager.
- Ensures all menus are correct and presentable.
- Suggests change of beverage items: wine, cocktails, coffee, smoothie’s juices, etc. And recommends popular or sought after drinks.
- Monitors social media sites (Google, Facebook, TripAdvisor) for guest reservations. Responds and adjusts the reservation book.
- Maintains daily end of shift reports.
- Checks customer satisfaction regularly and reports information directly to the Assistant Manager or Manager.
- Ensures checklists are followed for the restaurant; opening & closing, cleaning service team, bar team and ordering operation stock.
- Works closely with the assistant manager and supervisor to ensure a friendly and professional working culture and environment for all team members.
- Ensures that all team members work in a supportive and flexible manner with each other.
- Ensures that all team members are fully up to date with the product knowledge and the restaurant food and beverage menu / offerings.
- Ensures that all team members are informed and knowledgeable of all promotions in the restaurant.
- Monitors team members arrive on time and ready for their shifts according to staff rosters.
- Checks and makes sure that all back of house areas are tidy and clean and all equipment is in good order including bar and upstairs stores
- Manages restaurant music, ensures that music in the restaurant is always at appropriate levels.
- Manages the restaurant decorative flowers and decorative items are in the correct places, fresh and suitable.
- Follows systems in place to order & receive goods, store receipts, for finance departments monthly checks.
Customer Service
- Ensures that all team members deliver a high level of guest service at all times.
- Works with the assistant manager and supervisors to train team members in guest service skills.
- Handles all customer issues and queries in a polite and efficient manner, ensuring problems are resolved properly and within reasonable time frames.
- Reports customer issues to the Manager/ Assistant Manager.
- Creates positive guest and team interactions, ensures good working relations using a professional and calm manner at all times.
- Maintains relationships with regular guests and acts as the face of the restaurant using an engaging manner.
- Ensures that the restaurant is operated in line with maximising profit while still delivering excellent service.
- Ensures that cash and credit cards are handled correctly and a method is in place to double check daily revenues
- Assists in the inventory management and ongoing maintenance of equipment and other assets.
- Take reservation enquiries for events for parties such as birthdays, weddings, corporate events, dinner parties and other events.
- Works with the kitchen to solve any issues for customised menus.
- Creates custom decoration and setups for events.
- Conducts pre-event briefings with the team to ensure successful execution.
Personnel
- Manages the punctuality and grooming of all team members, ensuring that they have the correct uniform and have a high level of personal appearance and hygiene.
- Manages the punctuality and grooming of all team members, ensuring that they have the correct uniform and have a high level of personal appearance and hygiene.
- Ensure all team members follow procedures relating to health, hygiene, safety and security
Responsibilities
- Ensure that all Vintage Emporium’s standards and procedures are followed
- Ensures that grooming and presentation is of the highest standard at all times
Quyền lợi được hưởng
- Competitive salary.
- Service charge
- Meal allowance at the restaurant.
- Social Insurance, Health Insurance as Labor Law legislation.
- 12 annual leave per year.
Yêu cầu công việc
- Education: Bachelor’s Degree/Certificate in Hospitality or related areas
- Experiences: At least 1 years experience as Restaurant Captain in luxury hotels/ resorts/ restaurant or in similar role
- Excellent skills in Guest service and Public Relations, excellent in English
- Strong user knowledge of Microsoft Outlook and Microsoft Office tools
- To be honest, careful, good at presentation, negotiation, persuasion, making plan and organisation for task
- Ability to work independently, analyse and solve the issues, conflicts and contradictions.
Yêu cầu hồ sơ
Apply your CV in Hoteljob
Contact: 0906 926 478
![Hệ Thống Nhà Hàng Cơm Niêu Sài Gòn - Tân Hải Vân Hệ Thống Nhà Hàng Cơm Niêu Sài Gòn - Tân Hải Vân](https://1900.com.vn/storage/uploads/companies/logo/69/tai-xuong-8-1702563822.png)
Hệ thống nhà hàng Tân Hải Vân - Cơm Niêu Sài Gòn là một trong những chuỗi nhà hàng nổi tiếng Sài Gòn, được thực khách trong và ngoài nước yêu thích hơn 20 năm qua. Cho đến nay, hệ thống của chúng tôi đã liên tục phát triển và cho ra đời thêm những thương hiệu nhà hàng mới bên cạnh Cơm Niêu Sài Gòn - Tân Hải vân, bao gồm: Mâm Bạc, Phở Cô Dần, A Bửu... Trong tương lai, chúng tôi vẫn sẽ mở rộng các thương hiệu cũ và tiếp tục xây dựng thương hiệu ẩm thực mới nhằm mang lại cho người Việt những trải nghiệm ẩm thực tuyệt vời nhất. Trên chặng đường phát triển ấy chắc chắn không thể thiếu sự góp sức của đội ngũ nhân viên tâm huyết, nỗ lực cùng nhau vì mục tiêu chung. Vì thế, Hệ thống Cơm Niêu Sài Gòn - Tân Hải Vân luôn chào đón những nhân tài đang tìm kiếm cơ hội nghề nghiệp và mong muốn thăng tiến trong ngành F&B đầy thú vị này.
Những nghề phổ biến tại Cơm Niêu Sài Gòn - Tân Hải Vân
Bạn làm việc tại Cơm Niêu Sài Gòn - Tân Hải Vân? Chia sẻ kinh nghiệm của bạn
![Logo Cơm Niêu Sài Gòn - Tân Hải Vân](https://1900.com.vn/storage/uploads/companies/logo/69/tai-xuong-8-1702563822.png)