HQ GROUP

You will be part of our Sea Logistics team, adding your expertise + skills to the delivery of customer + operational excellence.

Your Role

You are responsible to support our customers by providing helpful information, answering queries + resolving complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

Your Responsibilities

You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

• To qualify + enter customer orders into the operational execution process.
• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the destinations + regional stakeholders.
• To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.
• To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
• To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
• To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
• To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
• To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).
  
  

Your Skills And Experiences

• Bachelor Degree in International Business/ Supply Chain/ Logistics/ Import-Export, or related field.
• Having at least 1-year experience in the same position is an advantage.
• Basic knowledge about import / export process.
• Good at communication, customer service, problem solving, stakeholder management, time & plan management skills.
• Being careful, accountable, customer-oriented and detail-oriented.
• Good command of English.
• Efficiency in MS Office.
  
  

Good Reasons to Join

Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services. Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards and benefits.