Movenpick Resort Waverly Phu Quoc

• Conduct briefings and ensure that all pertinent information is well received by team members

• Manage and supervise all tasks of his/her staff to ensure that highest quality service is

delivered and department standards are met

• Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking.

• Meet and Greet VIPs.

• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.

• Review, analyze and suggest improvement of work flow and standards at the Front Desk.

• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates.

• Ensure documentation of all guest related issues using the logbook.

• Supervise shift handover procedures.

• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.

• Ensure that front line staff complies with marketing techniques and maximizes sales.

• Check billing instructions, monitor guest credit and act upon any discrepancies.

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.

• Ensure procedures of Bell Desks and driveways are manned at all times and run efficiently.

• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.

• Conduct Night Audit Process

• Provide department orientation and training of the hotel service standards, procedures and programs.

• Constantly monitor team members’ appearance, attitude and degree of professionalism.

• Motivate and provides a work environment that brings out the best in team members.

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/ features. Be knowledgeable of Le Club enrollment, Le Club Points

• Attend all briefings, meetings and trainings as assigned by management.

• Report for duty on time wearing clean and complete uniform at all times.

• Maintain a high standard of personal appearance and hygiene at all times.

• Perform other reasonable duties assigned by the Management of the Hotel.

5 working days per week as regulated

2 days off per week

Social Insurance participation upon signing the official Labor Contract

Uniform and meal during shift provided by the Hotel

Complimentary parking for motorbikes and cars

Employee preferential rates when using hotel services

Creative and friendly work environment

Domestic and international training courses

12 days annual leaves

Periodic health checks

• Minimum 2 years of relevant experience in a similar capacity

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be

an advantage

• Good working knowledge of MS Excel, Word, & PowerPoint

HR Department Contact:

0962 528 736 (Ms. Helen)