Ngân hàng HSBC VietNam - HSBC ★ 4.1

Job ID: 262938

Location: Ho Chi Minh City, Vietnam

Area of interest: Global Operations

Job type: Permanent - Full Time

Work style: Hybrid Working

Opening date: 31-Mar-2025

Closing date: 30-Apr-2025

Job Advert Details

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an Operations Assistant Payment Services

Areas And Accountabilities

• Ensure that transactions are executed in compliance with the established procedures/policy & local regulation on payment processing & documents checking
• Be responsible for processing & managing daily payment requests in accordance with agreed quality standards& timely inform customer to resolve if any issue before cut-off times
• Receive/make calls from/to customers (applicable to voice processors only)
• Monitors the banking systems during the day to identify any unusual activity which can be rectified / investigated as early as possible
• Works with teammates and other functions to ensure that any payment related queries or problems are resolved promptly. Escalates process issues and non-conformance as required
• Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.
• Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all transactions are processed within performance level agreements (PLAs) and in line with the global business demand statements.
• Demonstrate ways to increase productivity in the process. Support other process/projects as assigned by the Management.
• Identifies best practice opportunities within the team and across business services.
• Provides support and guidance to new operational staff to meet expected standards and objectives.
• Contributes to the creation of a supportive work environment driven by HSBC values/code of conduct.
• Contributes to self-development through expanding job and industry knowledge and ensures all mandatory training is undertaken in a timely manner.
  
  

Qualifications

• Experience in banking is preferred
• Good knowledge of the products/systems/applications used in the operational environment.
• Demonstrates a strong work ethic, and resilience in order to achieve results and meet deadlines;
• Able to work independently under own direction and initiative in a time sensitive environment;
• Ability to prioritize and organize workload, multi-task, adapt quickly to change, and deliver under the pressure of deadlines
• Strong interpersonal skills.
• Effective communication skills.
• Proven track record towards high level of customer service.
• Prior experience and background in operations or customer services would be an advantage.
  
  

You’ll achieve more when you join HSBC.

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited