Ngân hàng HSBC VietNam - HSBC ★ 4.1

Some Careers Have More Impact Than Others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

We are currently seeking a high caliber professional to join our team as Teller

Areas and Accountabilities

Impact on the Business

• Provision of efficient face to face banking operations in the Priority Centre, including cash and cheque transactions
• All operational requirements, including bundling, labeling, sorting of notes
• Identify cross sell and new product opportunities and complete effective referrals to Personal Bankers and customer groups in HSBC
• Specific ownership of complex or high value transactions requiring additional knowledge or experience
  
  

Customers / Stakeholders

• Provision of an excellent customer experience, by providing an efficient, friendly and prompt service
• Assist customers to prepare necessary documentation for account maintenance, updating details etc.
• Actively participate in the ‘customer retention’ strategies as directed by managers to ensure customers are retained
• Actively introduce alternative delivery channels, such as Personal Internet Banking and Express Banking facilities
  
  

Leadership & Teamwork

• Support team members within the Retail Store or Priority Centre by sharing innovative and creative ideas to improve processes and operations
• Actively participate in the team culture across Sales and Service
• Provision of advice and guidance to colleagues within team, supporting them with complex transactions
  
  

Operational Effectiveness & Control

• Ensure satisfactory implementation of audit recommendations
• Monitoring the status of the Retail Store or Priority Centre Express Banking facilities, ensuring contents are replenished as required (where these are serviced by the Priority Centre)
• Adherence to all Priority Centre compliance regulations
• Utilise referral and activity management system – CRMS for MI recording as agreed in objectives
  
  

Qualifications, Knowledge & Experience

Knowledge / Experience

• Knowledge of cashiering procedures and regulations
• Knowledge of core products, account opening systems and Customer Relationship Management system
• Knowledge of all appropriate Retail Store / Priority Centre operational procedures
• Awareness of regulatory and compliance issues as required
  
  

Skills

• Strong interpersonal and customer service skills
• Good decision making skills and proven ability to deliver accuracy and efficiency
• Sales referral skills
  
  

You’ll achieve more when you join HSBC.

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited