Mô tả công việc
• Ensure spa facility is ready to receive guest every single time.
• Ensure spa journey is carried out for every guest and standards are observed in all aspects of the journey- reservation, arrival, treatment
time and departure.
• Maintain the highest level of the discretion and privacy during any guest interaction.
• Develop creative ways to inspire and motive team members to provide guest with a unique experience.
• Make time to interact with guess to solicit feedback and build relationships to understand and how team members can increase the guest
satisfaction
• You are the forerunner of guest interaction. Ensure all guests are checked for satisfaction on spa experience.
• You consistently exhibit brand ambassador qualities and practices including physical presentation and actions
• Work with department head to develop initiates to reach standard and drive continuous improvement in the guest experiences
• Perform Brand’s services behaviors in daily operation basic towards the guests
• Drivering to deliver Luxury Experiences to guest, to achieve heart beat target
• Develop and update department SOPs (Standard Operation Procedure). JD (Job Description) and Implement it to enhance the guest
experience.
• Provide our guests with the highest possible standards of recreational and leisure activity service, coupled with vigilance, attention to
safety and comfort, while at all times endeavoring to maximize sales opportunities. Assist the daily operations of the Health Club, direct
and supervise staff in their daily tasks and ensure the facility is run in accordance with the objectives
• Ensure the fitness center is in a safe and clean condition at all times.
• Control inventory of guest supplies
• Follow other tasks assigned by Manager/Assist Manager
• Maintaining in good order all recreational and sports equipment associated with the departments’ activities, and to recommend to the
Spa Manager the purchase of replacements whenever necessary, in accordance with approved product standards and expense budgets.
• Attends morning briefing, paying particular attention to the number of Guest in house, V.I.P.s, and overall occupancy for the day ahead in
order to schedule staff accordingly
Quyền lợi được hưởng
Full Salary & monthly Service Charge in probation period.
Relocation allowance by ranks.
Home Visit allowance.
2. Benefits
Supported housing staff with full amenities and entertainment area.
Support shuttle bus to Resort
Full meals during the work shift and day off.
Uniforms are provided according to Hotel standards.
International working environment, joining training courses according standard of Accor.
05 Working day | 02 day off per week
All Heartist card apply for all Accor Hotels.
3. Insurance policy
Social Insurance in Probation Contract
Suncare Insurance according to the provisions of policy SunGroup
Special promotion for resort service by rank
Yêu cầu công việc
Knowledge and Experience
- At least 02 years of Spa & Wellness Department
- University degree in a related field, Diploma or certificate in Leadership, Spa Administration/ Management or equivalent.
- A strong understanding of Wellness, Yoga and Therapist.
- Excellent organizational and training skills
- Fluent in the English language
Competencies
- Strong leadership, interpersonal and negotiation skills
- Excellent communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Yêu cầu hồ sơ
- Apply to via hoteljob.vn.
- Submit CV to email: Linh.hoang Accor.com
- Tel: 0388 117 333 (Mr.Linh)
*Note that ONLY shortlisted candidates will be contacted.
PREMIER VILLAGE PHU QUOC RESORT - ĐƯỢC QUẢN LÝ BỞI ACCORHOTELS Tọa lạc tại Mũi Ông Đội – phía Tây Nam đảo Ngọc Phú Quốc, Premier Village Phu Quoc Resort có vị trí độc tôn ở châu Á: nước biển trong vắt, cát trắng mịn, đá khổng lồ, sườn đồi tuyệt đẹp và rừng nguyên sinh đẹp như mơ. Khu nghỉ dưỡng được thiết kế bởi các nhà thiết kế hàng đầu thế giới. Nơi đây có nhiều tiện ích hàng đầu: chuỗi nhà hàng với sức chứa lên đến 1.000 người, spa cao cấp, câu lạc bộ giải trí hiện đại, khu nhà hàng dành cho những bữa tiệc sang trọng... Đặc biệt, khu nghỉ dưỡng có hồ bơi không lối vào với chiều dài hơn 300m và diện tích 8.000m2 và bán đảo nối liền bờ biển phía đông với bờ biển phía tây.