SAPO Technology 3.5 ★

Manage all aspects of the outlet (images, products, employees, customer service…) in accordance with the commercial strategy approved by the Board of Directors and in image standards and services 

Manage and distribute business goals to employees to achieve sales and profitability goals.

Control the cost and inventory shortage

Take on management role through effective communication and an awareness of employees growth

Ensure a high standard of consistent customer service through efficient employees training

Respond and solve customer problems immediately, professional manner and suitable with the regulations of the brands and company

Gather and provide customers feedback on products to management team

Take responsibility for employees performance, monitor and evaluate employees periodically to achieve business results

Responsible for developing and training the next team

Comply with the regulations, rules, policies, culture, core values, mission of the store and company

Ensure the customers are served properly

Operation

Check the staff’s cleaning, general display and uniform

Inventory and control import and export of goods

Control stock and order.

Purchase

Execute a suitable purchasing strategy, based on the specifics of the store (demand, inventory, and sales goals)

Inventory

Proactive inventory management to increase sales

Knowledge of goods and products

Train the sales team to develop the right sales skills

Maintain an image of the store and the environment with the company that sets its standards of day-to-day operations

Ensure product knowledge and theme of season & year and responsible for training staff to understand product knowledge.

Develop a training plan and make recommendations to the Manager every year

Customer Service

Ensure that each member of the Sales Team provides an excellent service to each customer entering the store, consistent with the Brand's customer service standards.

Sales growth through suitable services for all customers

Always be present and resolve internal problems at the store in case of a conflict

Team Management

Responsible for allocating business goals, scheduling work schedules for employees

Promote the sales team to serve all customers according to specified standards

Supervise and maintain high quality staff

Track each employee's performance

Ensure that the team is properly trained on a regular basis to develop customer service, product knowledge and sales skills.

Monitor and ensure the allocation of employee leave schedule according to the regulations of the Company.

Create teamwork, discipline and mutual respect, as well as dedication and loyalty to the Company

Ensure all team members receive the right support to reach their best potential

Sales Management

Ensure that processes and systems are clearly understand, run smoothly, and comply with the ever-changing needs of sales operations

Support the Retail manager according to the Company's process of handling sales reports

Communication

Deploy all communication activities as instructed by the Marketing department in relation to the store as required

Propose to Marketing all communication activities that can help achieve the store's sales goals

Always be a brand ambassador for all store visitors and to ensure that each member of the sales team acts as the brand ambassador

Asset Management

Responsible for the management and maintenance

Team Training

Responsible for guiding and training new employees in accordance with the Company's regulations and procedures

Train employees in sales skills, customer communication and other skills

Other jobs as assigned by the Owner

VERY Competitive salary 

Social Insurance in full salary 

Working in and meeting with the high class level of Vietnam

Other benefits 

- Professional Hospitality skills with 5-star experience: Rooms, F&B, VIP Butler, Travel and Tourism, Entertainment, Casino, Luxury Goods

 - Recreation and in serving VIP customers.

- Logical, strong- minded, decisive and able to work under pressure.

- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

- Long term commitment

- Diverse skill set, including leadership, strategic thinking, financial acumen, problem-solving, and strong communication.

- Careful, meticulous, sophisticated, agile, ready and willing mind-set.

- Excellent communication skills, task and project driven.

- Strong leadership capabilities.