Central Retail Vietnam ★ 4.0

To generate business, using all the characteristics, advantages and benefits of the hotel and the country. Have to design, implement and execute the strategies and actions needed to achieve or improve all the sales and marketing goals defined in the business plan, following Meliá Guide Lines.

 Develops the sales strategy for the hotel/s under their responsibility, complying with each hotel’s Business Plan, as well as the revenue budget together with the area Revenue Management team and the hotel’s GM.

 Ensures the implementation of the High End sales strategy in the sales area’s Premium hotels.

 Participates in the definition of the Premium Sales strategy by providing input on the destination.

 Defines the hotel’s sales objectives and validates them with the Area Director of Sales as well as with the Premium Director of Sales.

 Monitors the sales targets defined for the Premium hotels under their responsibility and coordinates the necessary actions to achieve the defined targets by moving the necessary levers with the Sales Partner to ensure production in the High End, Leisure, BT & MICE, E-Commerce and OTAs segments.

 Defines and implements the Business Plan of the Premium hotels under their responsibility and validates with the Area Director of Sales and Premium Director of Sales.

 Follows up on the objectives of the Premium hotels under their responsibility and identifies and coordinates with the Premium Sales Partner the hotels’ sales needs.

 Ensures participation in the sales actions defined in the action plan in coordination with the corresponding segment.

 Leads, together with the area Revenue Management, the Business Review of the Premium hotels under their responsibility.

 Management of luxury Local Accounts

 Ensures the correct preparation and execution of sales inspection visits, of any nature or segment, which are to take place in the hotels under their responsibility.

 Oversees the management of group quotations in the hotels under their responsibility.

 For hotels centralised in the Sales Area Groups Cluster: analyses the sales reports distributed by the Cluster with conversion and issuance data for their hotels.

 Ensures the correct and complete implementation of FOCUS CRM for sales and group business management in all their teams (external sales and groups cluster) as well as the correct implementation of the MICE processes established by the Segment.

 Collaboration with the Revenue Sales Partner in the implementation of the hotel's pricing strategy.

 Together with Revenue Management, defines the pricing/revision of meeting room and venue rentals for Premium hotels in their area. Participates in the definition of prices/revision of the F&B offer related to the MICE segment to ensure that it maintains coherence with the product, destination and the compset in this segment.

 Participation in High End trade fairs and trade actions organised by third parties or organised by MHI.

 Develops and follows up on a specific new hotel pre-opening action plan, in coordination with their Sales Partner and segments and ensuring that they cover all potential markets and segments for the new hotel.

 Budgeting of sales actions to ensure the visibility and positioning of the hotel in potential markets and segments.

 Plans with the Sales Partner the global campaigns in which the hotel should participate in the necessary segments and sources and ensures the correct distribution of these campaigns.

 Develops a site inspections calendar prior to the opening of the hotel, both for local accounts and in coordination with the Head of Segments for the Key, Strategic.

 Is knowledgeable of the competitors (their products, improvements, rates, strengths and weaknesses, RevPar, etc.) and maintains a cordial relationship with them to ensure that they are aware of market trends and cross-market opportunities.

 Through regular meetings with the Sales Partner (his direct responsible) he analyses the sales performance of the hotels in accommodation, rooms and other revenues under his responsibility, presenting corrective actions where required and new business opportunities, as well as transferring to him the performance of the competition, local accounts, etc.

 Direct relationship with Segment Managers in those areas/countries with potential for hotels in their area. Ensures that the needs of each of their hotels are duly communicated to them in order to achieve the objectives set.

 Participate in the digitalisation plans planned for the Sales & Marketing teams.

 Promotes and develops virtual sales actions related to the hotels under their responsibility in order to reach a greater number of customers in a more efficient and dynamic way in the MeliáPro TravelLabs environment.

 Drive digitisation among their team to improve processes and efficiency.

 Participate in those site inspections that deem appropriate due to high volume negotiations or according to the customer’s profile/market.

 Ensure that the results of the site inspections carried out by their team are reported to the hotel’s GM.

• Attractive salary
• International working environment
• 13th month salary
• Annual Outing Trip
• Annual salary review
• Laundry uniform provided
• Participating social insurance, medical insurance, accident insurance 24/7
• 2 Day-off/week
• Benefit for birthday, mid-autumn festival, public holiday, Tet holiday,..
• Duty meal provided at canteen 
• Special room rate as per Melia Hotels International policy
• Shuttle bus from Vung Tau to Melia Ho Tram

• Degree in Tourism, Hospitality or similar.
• Upgrade or Master in Marketing will be an advantage
• Fluent English, a second language will be an advantage (better if it’s the same where the hotel is based).
• Ability to make decisions and define their area’s sales department strategy.
• Knowledge and business B2B, Corporate and MICE contacts.
• Great ability to communicate and negotiate.
• Hands-on and results oriented.
• Customer service and analytical skills.
• Knowledge of PMS Opera Cloud and Focus tools.
• Availability to travel.
• 3 years in a similar position in large hotels or international companies
• 2 years in the company in similar position in large hotels

Or contact/Hoặc liên hệ: 0254 378 9000 Ext: 5203

Hotline HR/Phòng Nhân Sự: 0911 721 747