Tập đoàn ITL Indo Trans Logistics 3.9 ★

About Us

DHL is a leading global logistics company with operations in over 220 countries and territories worldwide. We are seeking an experienced Director to lead Operations Excellence, reporting to the Managing Director in Vietnam.

As Head of Operations Excellence, you will promote and accelerate digitalization and sustainability initiatives. We accomplish our mission with excellent execution along the three bottom lines in a sustainable way: Employer of Choice, Provider of Choice, Investment of Choice. Continuously driving improvement positions us as the FIRST CHOICE, ensuring compliance with HSE, QA and Security standards while driving operational standardization and project implementation across all DSC operations.

The ideal candidate will have extensive experience in leadership roles in the contract logistics and supply chain industry in Vietnam or other developing markets. He/She should possess strong communication skills and demonstrate a proven track record of driving results through effective team management, influencing skills and credibility with senior stakeholders.

Responsibilities

• Lead the Operations Excellence (OE) function, ensuring alignment with business needs and delivering on global agendas within the country/cluster.
• Drive strategic initiatives and foster a culture of continuous improvement.
• Provide critical input for new business tenders and proposals, leveraging Ops Ex initiatives to capitalize on commercial opportunities with customers.
• Represent the OE agenda at the senior management level, emphasizing accountability for OE activities and functions (Safety, Quality Regulatory Assurance, Operational Management System, Labor Management, etc.).
• Support effective startups by offering resources, guidance, and strategic advice to optimize operational performance from inception.
• Cultivate strong customer relationships throughout the business lifecycle, utilizing management reporting to drive recommendations for improvements and effectively mitigate risks.
  
  
  

Requirements

• Bachelor’s degree or higher education level.
• At least 10 years of experience in contract logistics, supply chain industry.
• Solid understanding of the operational excellence function.
• Proven track record of driving results through effective team management and managing cross-functional stakeholders.
• Excellent analytical abilities coupled with commercial acumen.
• Proven operations experience / understanding is an advantage when applying for the role