Vinpearl Landmark 81

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail. 
• Identify guest reservation needs and determine appropriate room type. 
• Verify availability of room type and rate. 
• Explain guarantee, special rate, and cancellation policies to callers. 
• Accommodate and document special requests. 
• Answer questions about property facilities/services and room accommodations. 
• Follow sales techniques to maximize revenue. 
• Input and access data in reservation system. 
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. 
• Follow proper escalation procedures when addressing guest concerns.
  

• Competitive salary & Service charge
  
• 12 annual leave days per year
• 05 working days per week - 2 days off per week
• To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance.
• 13th salary month.
• Training and career development by MARRIOTT INTERNATIONAL.
• Employee discount rates for Room and F&B at Marriott Hotel.

Education High school diploma/G.E.D. equivalent

Related Work Experience No related work experience is required

Supervisory Experience No supervisory experience is required