Job description:

We are looking for an inspirational, dynamic, and vibrant Data Analyst to join our forward-thinking admin team that supports core application database (Including the iSAMS Management System, School Buddy, HR System). The candidate is responsible for the overall Management and Administration to ensure the data integrity of core applications and works closely with the ICT Team to verify applications availability to minimise operation disruption.

Who are Hanoi Toronto School?

Hanoi Toronto School is a proudly affiliated school of the International Schools Partnership (ISP), an educational network that has nearly 80 international member schools under its umbrella. It operates in 20 countries, in 9 world regions: Malaysia, India, Vietnam & Thailand, Iberia, North America, Europe, Middle East, Mexico, South America. ISP is constantly adding exceptional schools to its network and providing each individual school with access to worldwide resources and support. ISP is well known in the local and global community and in the educational sector for quality, trust, and ambition.

Job Description:

• Data Management – Responsible for data gathering, processing, ensuring data structures are adequate and report design and administration as required.
• Core Applications Development – Responsible to work with relevant departments to define requirements for system integration in the schools such as MIS, HRIS, Library system. Working closely with IT team and school leaders in iSAMS Development Plan; liaising with all stakeholders to develop and present the proposed Development Plan to school leaders.
• Training – Planning, coordinating, and conducting core applications specific training for teaching and non-teaching staff for the school to maximise the user experience of the system, as necessary.
• Support – Being the primary contact with iSAMS support; with IT team in maintaining users and user accounts, troubleshooting issues to do with the iSAMS system and the use of it.
• Review – Monitoring the effectiveness of the iSAMS implementation and adoption and providing feedback regularly for informed planning.
• Other - Comply with regional ICT hardware and software procurement process and technology standard. Accountable to support the implementation of a disaster recovery plan compliant with regional standards.
• Working with Regional IT team and management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies.
• Maintains a proficient level of knowledge of the data reporting and collection requirements of School Leadership Team and other requirements including the Schools Code of Conduct
• Ticket and Escalation Management
• Adhere to School, Region, Group Policies and Procedures
• Coordinate with IT Team (Collaboration with IT team on daily operation)
• Document knowledgebase, Change requests, and Project resource.
• Flexible with regard to working hours and available on occasion to work outside of normal hours in response to support demands of the school and regional office.
• Active participation in new infrastructure initiatives that could help our schools improve efficiencies.