Mô tả công việc
• Perform Reception and Information operations, applying the organizational structure defined by the Spa Manager.
•The Spa Receptionist will be required to coordinate and confirm booking for treatment in a professional and be responsible for the daily reconciliation of all Spa revenues and upselling.
• The spa Receptionist will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained
• Promotes the Pullman brand philosophy through exemplary attitude, behavior, uniform and excellent communication skills.
• Forms the link and interfaces between the hotel's different departments for support guests.
• Takes care of guests from their arrival through to their departure. Contributes to guest satisfaction at all times by providing high-quality services throughout their stay.
• Promotes the hotel's offer. Helps meet the department's quantitative targets through his/her sales efforts.2. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
• Coordinate and confirm all bookings for Spa Treatments from both internal & external resort guests.
• Accept payment for guests’ accounts at the end of their treatment session. Maintain a house bank and make a deposit and accurate report of receipts daily. All services payable will be immediately charged to the guest room account via reception or cash & credit card transactions recorded on a daily revenue summary sheet.
• Adhere to hotel credit procedures and policies at all times.
• Have a good working knowledge of the treatments and services on offer in the Spa & Health Club Centre.
• Respect and observe guests’ privacy and safety at all times. To monitor and report unusual incidents in the area including unauthorized persons entering the Spa & Health Club Centre.
• Maintains up-to-date knowledge of all hotel and area events and activities so that guests will receive accurate and prompt information when requested.
• Undertake other duties as requested by the Spa & Health Club Manager / Resort Management.
• Attend training sessions and meetings as requested.
• Uphold the Pullman culture by demonstrating Pullman Standards at all times to guests and fellow associates.
• Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation and related Pullman Resort Da Nang Policies.
Quyền lợi được hưởng
- 02 months of probation receive full salary
- 05 working days, 02 days off per week
- Uniform & Duty meals provided by the hotel
- Periodic health check
- Accident insurance 24/7
- Social & health insurance and unemployment follow Vietnam law
- Opportunity to work in a dynamic and professional environment
- Opportunity to grow within Accor group.
- Discounted rates apply when using services at the hotel in the Accor group worldwide
Yêu cầu công việc
• 06 months experiences
• Able to communicate in English
• Enthusiasm, good team player
• Willing to teach and share the specialized skills with the team member.
• Have sense of awareness towards clients
• Ability to work in flexible hours including weekends and public holiday
• Able to remain calm under pressure and handle emergency situation
• Wiling to learn new things
Yêu cầu hồ sơ
Pullman là thương hiệu khách sạn quốc tế nổi tiếng toàn thế giới thuộc tập đoàn Accor. Đây là đơn vị điều hành khách sạn lớn, sở hữu hơn 3.500 khách sạn ở 92 quốc gia và 160.000 nhân viên.
Riêng thương hiệu Pullman có mặt tại nhiều khu vực như châu Âu, châu Á, châu Phi, Trung Đông, với số lượng khoảng 80 khách sạn. Mục tiêu của tập đoàn Accor là tới năm 2020 có thể đạt 150 khách sạn trên khắp thế giới.
Tại Việt Nam, khách sạn Pullman có mặt từ năm 2012. Tính đến nay, chuỗi khách sạn này có tổng cộng 5 khách sạn, nằm tại nhiều địa điểm đắc địa và những khu du lịch nổi tiếng như: Phú Quốc, Vũng Tàu, Hà Nội, TP Hồ Chí Minh và Đà Nẵng.