Giao Nhận Toàn Cầu DHL Việt Nam ★ 4.1

1. Customer and Transport Analysis
Identify and analyze customer needs. Prepare proposals that effectively address those requirements and enhance customer satisfaction.
Participate in contract reviews to define areas for improvement, resource and cost needed, ensuring the agreements align with operational capabilities.
Analyze business trends and performance metrics to support Operations in driving continuous improvement.
Identifies and analyses transport network problems in areas of responsibility and develops solutions to enhance transport operations.
2. TMS Super User and Operations Support
Oversee TMS master data, including the creation, deletion, and editing of records as necessary to maintain data integrity and accuracy.
Configure and maintain tariffs, ensuring that all information is up-to-date and compliant with operational needs.
Collaborate closely with the TMS Lead, IT Regional/Local, Finance team, and Transport teams to execute solutions and projects effectively, ensuring high-quality support throughout the process.
Actively participate in User Acceptance Testing (UAT) and support the implementation and go-live phases of TMS projects.
3. Data Management and Reporting
Create and manage comprehensive operational and financial reports, including Power BI dashboards, to provide stakeholders with clear insights into performance.
Use data lake for effective data management and reporting, ensuring that all information is accessible and actionable in a timely manner.
Assist in developing and implementing SOPs/Business rules for data collection and analysis, while continuously improving data processes to enhance efficiency.
Clearly communicate findings and insights to senior management, ensuring that technical information is presented in an understandable manner for non-technical audiences.Strong analytical skills with a keen attention to detail, enabling effective problem-solving and decision-making.
A results-oriented mindset with the ability to work independently and manage multiple priorities effectively.
English fluency.
Proficient in Microsoft Office applications and master in using data processing and visualization tools, particularly Excel VBA & Power BI.
At least 2-year experience in data analysis in logistics management.
Familiarity with TMS products and a solid understanding of transport operation tariff mechanisms are advantageous.
Knowledge of data governance, data warehousing, and BI best practices will be considered a big plus.Competitive salary with annual salary reviews.
13th month bonus and monthly KPI bonus.
Meal allowance of 30,000 VND per day.
Full participation in social insurance is ensured in accordance with the law.
Health insurance and accident insurance provided by Generali in accordance with the company's policy.
Other benefits and welfare programs are provided by the company and the trade union.