Sản Xuất và Kinh Doanh Vinfast ★ 3.2

VinFast is looking for a Training Manager – Dealer Engagement & Incentive Programs to design and manage structured engagement initiatives that strengthen dealer relationships, enhance service quality, and drive motivation across the dealer network. This role focuses on building long-term connection, loyalty, and performance through well-designed incentive programs, engagement campaigns, and dealer-focused activities.

• Design, implement, and manage dealer incentive and engagement programs aligned with VinFast’s business and service strategies.
  

• Develop multi-phase and long-term program frameworks (campaign series, annual programs, recognition cycles) to maintain dealer motivation and participation.
  

• Create programs that connect and engage dealers across regions, fostering collaboration and shared best practices within the VinFast dealer network.
  

• Plan and execute dealer team-building activities, engagement events, and internal competitions to strengthen alignment and teamwork.
  

• Design and manage dealer appreciation and recognition programs, including awards, ceremonies, and communication campaigns.
  

• Collaborate with internal stakeholders to develop programs aimed at improving dealer service quality and customer experience.
  

• Define KPIs and success metrics for engagement programs; track effectiveness and continuously optimize program design.
  

• Manage program communication, content, and execution across multiple channels.
  

• Coordinate with internal teams and external vendors to ensure smooth and consistent program delivery.
  

• Prepare reports, insights, and recommendations for management.
  

  
  
  
  

• Bachelor’s degree or higher in Business Administration, Human Resources, Marketing, Communications, or related fields.
  

• Minimum 3–5 years of experience in:
  

  • Training program management or dealer network programs.
    

  • Designing and executing dealer incentive, engagement, or competition programs.
    

• Proven experience in building and managing program series rather than one-off activities.
  

• Hands-on experience in organizing:
  

  • Team-building programs
    

  • Dealer appreciation / recognition programs
    

  • Programs focused on dealer service quality improvement
    

  
  

• Strong program design and project management skills.
  

• Ability to create engaging, motivating, and scalable programs.
  

• Excellent communication, presentation, and stakeholder management skills.
  

• Strong execution mindset with attention to detail.
  

• Ability to work under pressure and manage multiple programs simultaneously.
  

• Good command of English (written and spoken).
  

  
  

• Experience working with dealer or distributor networks, preferably in automotive or related industries.
  

• Experience in large-scale or fast-growing organizations.
  

• Understanding of customer service excellence frameworks and dealer performance standards.