Thời Trang & Mỹ Phẩm Duy Anh (DAFC)

Mô tả Công việc

ROLES:

· Ensuring the smooth day-to-day operations of the VIP Lounge.

· Responsible for leading and training the VIP Lounge concierge team, delivering exceptional F&B services, and maintaining a five-star hospitality experience for VIP customers.

· Oversee the coordination of F&B services and venue set-up for leasing partners hosting events in the VIP Lounge.

RESPONSIBILITIES:

Team Leadership and Training:

• Lead and motivate the VIP Lounge concierge team to uphold exceptional standards of service.

• Provide training to ensure that team members are well-versed in F&B offerings, customer service, and sales techniques.

F&B Service Excellence:

• Oversee the delivery of F&B services within the VIP Lounge, ensuring a seamless and luxurious experience for VIP customers.

• Collaborate with the F&B team to maintain high-quality offerings and presentation.

Sales and Customer Satisfaction:

• Work closely with the VIP Lounge Manager and personal shopper to implement sales strategies aimed at maximizing revenue and customer satisfaction.

• Assist in identifying opportunities to enhance the VIP customer experience and drive repeat business.

Event Coordination:

• Follow up with leasing partners to ensure seamless coordination for F&B services and venue set-up for events hosted in the VIP Lounge.

• Act as the liaison between leasing partners and internal teams to meet event requirements.

Quality Control:

• Conduct regular quality checks to ensure that all services meet the established five-star hospitality standards.

• Address and resolve any issues or concerns promptly to maintain customer satisfaction.