Key Accountabilities and Performance Measures Impacted for both In-house teams and 3rd Parties as well.
III. Key Roles & Responsibilities
1. Sales operation planning, management and monitoring:
- Delivery the sales targets
- Manage tele sales agents, field sales agent through team leaders
- Maintain of low attrition rate for agents and team leaders
- Agents and team leaders to be fully equipped, trained along with regular coaching to ensure they are able to do their job and perform as per company standards
- Ensure all the audit requirements are met and follows the policies laid down by the company
- Ensure the changes in the policies are communicated in time to staff
2. People development, training and motivation:
- Recruitment of agents
- Termination of agents on account of non-performance / disciplinary issues
- Implementation of any process which helps improves process efficiency
3. Problem Complexity:
- Routine Problem - Agent not reporting to work, non-adherence of the process by an agent / team leader
- Non routine - Non-cooperation by team leaders, agents on a certain policy/process of the company to adhere to the changed policy, non-delivery of targets, reduction of no of seats Performance measures
- Daily & monthly originations of loans/insurance policies
- Daily & monthly productivity MIS reflecting the calling & conversion metrics
- Monthly Attrition MIS
- Updated training deck to be maintained, daily feedback and coaching diary to be maintained. Finally result to show the effectiveness.
- Satisfactory Audit ratings and visit memo'sIV. Job Requirements
1. Qualification: Candidate must possess at least a Bachelor Degree
2. Work Experience: Minimum 3-5 years of experience in related field managing teams, preference to be given to candidates who have experience in sales & distribution in banking/finance companies.
- Preferably Managers specializing in Sales - Tele sales/Telemarketing or equivalent
3. Knowledge: Should have basic knowledge of the financial/insurance products.
4. Skills
- Excellent MS-Office skills
- Good communication skills
- Good team player & fast learner
- Good command over English.
5. Attitude
- Proactive
- Trust-worthy
- Positive thinkingBonus:
Attractive KPI Bonus (monthly or yearly) and 13th month salary
Healthcare:
Premium personal healthcare insurance for all employees and spouse and/or children
Annual leave:
14 - 20 days annual leave, 3 days of sick leave with pay
Sơn KOVA được biết đến là một trong những doanh nghiệp Việt Nam đi lên từ nền tảng khoa học. KOVA được PGS.TS Nguyễn Thị Hòe sáng lập vào năm 1993. Bà nguyên là giảng viên khoa Hóa của ĐH Bách Khoa Hà Nội, ĐH Cần Thơ và ĐH Bách Khoa TP.HCM.
Với thế mạnh về Công nghệ (Technology) và Đổi mới sáng tạo (Innovation), KOVA tập trung phát triển các sản phẩm sơn và các loại chất phủ hệ nước, bảo vệ SỨC KHỎE người dùng và thân thiện với MÔI TRƯỜNG. Dựa vào việc sáng chế thành công công nghệ Nano vỏ trấu, KOVA là hãng có các dòng sơn bảo vệ ưu việt như sơn kháng khuẩn, sơn chống cháy và cả sơn chống đạn. KOVA cũng là hãng sơn Việt đầu tiên thành công đưa sơn ra thị trường quốc tế. Ngoài Việt Nam, sản phẩm KOVA hiện đang có mặt tại thị trường Singapore, Malaysia, Nga và Cuba.