THIÊN LONG 1.5 ★

Lobby area

Daily checklist for front Office: ensuring the inspection of cleanliness, equipment, and the professionalism of the contractor’s staff.

Customer Service Counter

Daily check on the condition of the decorative plants at the counter and water them as necessary.
Maintain clean and tidy counter.
Prepare the necessary forms to assist guests.

Main tasks

Have a thorough understanding of the functionalities of the Property Cube app and how to monitor tasks under the supervision and guidance of the manager.
Provide essential project information when required.
Have a thorough understanding of the building&039;s regulations and the basic procedures of the Customer Service department currently implemented in the project.
Record customer information/feedback, notify the head of department, and forward the information to the relevant departments.
Follow department procedures and manager&039;s directions.
Coordinate with other departments such as accounting, engineering, security and cleaning staffs when needed.

Proper Storage and Compliance

Follow department procedures and manager&039;s directions.
Properly store equipment, tools, and spare parts after use.

Reports

Prepare reports in accordance with the instructions from the direct supervisor
Immediately report to the manager or technical department all abnormal phenomena, risks, or insecurity that could cause fire/explosion.

Other tasks

Immediately report to the manager or technical department all abnormal phenomena, risks, or insecurity that could cause fire/explosion.
Prepare reports in accordance with the instructions from the direct supervisor

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Proactive in tasks, willing to learn new knowledge, and ready to provide support when requested.
Ability to manage multiple tasks efficiently.
Strong communication, empathy, and customer service orientation.
Basic proficiency in using databases and spreadsheets for information management
Ability to withstand high levels of work- related pressure and manage personal emotions effectively.
Good command of English for effective communication.
High school diploma or above; currently enrolled in a relevant field preferred

Cập nhật gần nhất lúc: 2024-12-09 01:15:02