S.F. Express ★ 3.6

Mô tả Công việc
- Download data from the ICSM system, divide the orders that no one is in charge of for you to track.
- Update orders to be handled promptly to avoid being warned on the ICSM system
- ICSM system will warn those who need to update the distribution information for those in charge of updating orders in a timely manner.
- Receive cargo data (not manifest) from the origin & call customers to get email then send documents to them for getting confirmation about kind of import, goods name in Vietnamese, hs code, material, [protected info]; then update information to agents.
- Receive manifest data, update shipment information (got from customer) and share/forward to agents for doing customs clearance.
- For unmanifest/MIC shipment : call customer to get needed information and inform to our agent for doing customs clearance as normal.
- Monitor and push agents speed up customs clearance, push origin provide information timely; also update check point daily.
- Revise documents for customer/agent as request, making debit note (for selft-clearance by customer).
- For DDP shipment, send mail & push origin speed up Hong chong process then inform to agents continue customs clearance under DDP.
- Coordinate and solve request for change delivery address, issue tax invoice , speep up delivery [protected info]
- Solve request for return/destroy goods from customer; request agents inform all taxes/fees for return/destroy goods then send mail to origin/receiver for confirmation; keep monitor and update check point till finished process.
- Consult and explain to customer any issue related to the customs procedure for import goods, co-ordinate with other departments to solve customer complaints.
- Handling exceptions cases with agent/customer
- Update check point & ICSM daily
- Receiving and explaining all customs clearance issues for internation colleague
- Directly contact shipper to ask the shipment information, when consignee doesn't cooperate provide it
- Check and solve the urgent shipment from international colleague on escalation email, fengsheng...
- Consult and give advice to SF China colleague about the import information
- Consult and give advice to customer about import procedure
- Pay attention to the responses of SF China for orders that need to be processed through the ICSM system
- Other tasks as assigned by direct manager.Yêu Cầu Công Việc
Educational Background: Graduated from college or university with a major in Economics, Business Administration, International Trade, Customs, Banking, or other related fields.
Professional Certifications: Import-Export Operations Certificate (preferred).
Knowledge Requirements: Good understanding of import-export procedures, regulations, and terms.
Work Experience: At least 2 years of relevant experience; candidates with experience in the same industry are preferred.
Language Proficiency: Proficient in business English; knowledge of Chinese is an advantage.Laptop
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