Four Points by Sheraton

- Communicate company values and/or culture to new employees. 

- Review and implement new Reservations procedures. 

- Process all reservation requests, changes, and cancellations received by phone, fax, or mail. 

- Identify guest reservation needs and determine appropriate room type. 

- Verify availability of room type and rate. 

- Explain guarantee, special rate, and cancellation policies to callers. 

- Accommodate and document special requests. 

- Answer questions about property facilities/services and room accommodations. 

- Follow sales techniques to maximize revenue. 

- Input and access data in reservation system. 

- Respond to any challenges found for accommodating rooming requests. 

- Set-up proper billing accounts according to Accounting policies. 

- Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

- 1.5 day off per week

- Full salary, social insurance in probation

- Guarantee service charge in pre opening period