Four Points by Sheraton

Mô tả công việc

• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Lead by example when attending to guest requests. Be proactive and resourceful.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and associates

Quyền lợi được hưởng

• Competitive salary
• 05 working days | 02 days off per week
• Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
• Discounted rates apply when using services at properties
• Participating in ultimate phenomenal activities for employees
• National and international training courses
• Periodic health check | Accident insurance 24/7
• Opportunity to grow career at the most luxurious 5-star hotel group in the world

Yêu cầu công việc

• Check personally on guest satisfaction.
• Deal immediately with any guest issues and be responsible for appropriate follow-up.
• Convey any guest issues/comments/complaints directly to the Department Manager
• Promote repeat business through personal contact with guests.
• Assist in the recruitment and selection process for potential new associates for the outlets.
• Assist with scheduling and management of the roster.
• Assist in the updating of the outlet’s ‘Operational and Training’ manual.
• Attend training sessions and meetings as directed by Manager.
• Perform any other duties as requested by Senior Management
• Ensure sanitation and hygiene standards are met.

Yêu cầu hồ sơ

• Previous front office experience at a supervisory level
• Proven experience in Opera, GXP, and be system oriented.
• Proven customer service, communication and personal presentation skills
• Ability to work a variety of shifts including weekends, evenings and public holidays